
Israa Darwish
Account Manager at The Translation Gate
Mokattam, Cairo, EgyptWork Experience
Business Development DirectorPart Time
Pecan For Business Support and Consulting
Jul 2024 - Present -1 yr
- Job Details:Driving increasing business revenue, identifying and developing new opportunities and building and expanding the presence of the company and its brands. Tracking new markets and emerging trends, recommending new products and services, proposes and developing new strategic partnerships Writing proposals and plans, and guiding long-term objectives to meet business needs and requirements Building and growing solid relationships with vendors, distributors and internal and external customers in order to bring new business opportunities to the organisation. Researching emerging trends and recommending new company offerings to satisfy customers’ needs. Identifying opportunities for the business to grow and increase profits. Finding potential partnership opportunities for the business with a view to expanding its reach and/or improving its processes. Presenting marketing opportunities to the business and helping to develop marketing strategies.Driving increasing business revenue, identifying and developing new opportunities and building and expanding the presence of the company and its brands. Tracking new markets and emerging trends, recommending new products and services, proposes and developing new strategic partnerships Writing proposals and plans, and guiding long-term objectives to meet business needs and requirements Building and growing solid relationships with vendors, distributors and internal and external customers in order to bring new business opportunities to the organisation. Researching emerging trends and recommending new company offerings to satisfy customers’ needs. Identifying opportunities for the business to grow and increase profits. Finding potential partnership opportunities for the business with a view to expanding its reach and/or improving its processes. Presenting marketing opportunities to the business and helping to develop marketing strategies.
Account ManagerFull Time
Jun 2020 - Present -5 yrs, 1 month
Egypt , Cairo
- Job Details:Communicating with clients to understand their needs and explain product value. Building relationships with clients based on trust and respect. Collaborating with internal departments to facilitate client need fulfillment. Collecting and analyzing data to learn more about consumer behavior. Keeping accurate records pertaining to inventory and account notes. Maintaining updated knowledge of company products and services. Resolving complaints and preventing additional issues by improving processes. Identifying industry trends. Acting as a client advocate with a focus on improving the buyer experience.
Business DeveloperFull Time
Future Group
Nov 2019 - May 2020 -6 months
Egypt , Cairo
- Job Details:*Generate sales qualified leads upon an approved plan and transition to the appropriate Account Executive. *Landing large deals by establishing multiple contacts within the target companies. *Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. *Work on expanding and enlarging business cooperation with Company’s clients. *Work closely with production teams and manage escalations to resolve and fix all issues the clients may be facing. *Keep clients updated with the latest improvements, updates and new services added.
Customer Service RepresentativeFull Time
Concentrix
Nov 2018 - Sep 2019 -10 months
Egypt , Cairo
- Job Details:Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.
Education
Bachelor's Degree in Spanish
Ain Shams University (ASU)Jan 2017
Skills
Languages
Arabic
FluentSpanish
AdvancedEnglish
Advanced