Israa Abdel samad

Senior Customer Care SpecialistFull Time

• Job Details:Ensure smooth and timely Courier process flow • Ensure accurate and timely data entry into our operating system • Track and trace shipments as required • Utilize Process Monitors and Workflows on daily basis • Ensure timely movement and delivery of Shipments to customers • Ensure documents are timely sent to customer or broker for customs purposes • Interact with our customers in arranging their shipments, exceeding customer service expectations • Understand department process flow, constantly looking for areas of improved efficiency • Ensure all customers' standard operating procedures are followed and updated • Overseas communications, timely responses to emails and requests (internal and external) • Communicate with customers Via Phone , What’s App , Email & Website Live Chat