Ismail Mahmoud Selem

Automotive Service Advisor Engineer.Full Time

• Job Details: Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records; examining service schedules.  Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.  Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.  Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, entering RO into service database system.  Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone Work Experience: numbers, answering questions and concerns.  Maintains automotive records by recording problems and corrective actions planned.  Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.