Ismail Hussein Ismail

IT Support at Cegedim

Helwan, Cairo, Egypt

May 2021 - Present -4 yrs, 2 months

Egypt , Cairo

Job Details:Prepare the new user devices. Performing daily help desks and support tasks for the users. Provide technical assistance and troubleshooting issues facing the company's employees and the company's network and infrastructure. Monitor inventory management of the IT stock for Laptops, PCs, MacBook’sand peripherals. Support for incoming users’queries and issues related to computer systems, softwareand hardware via ticketing system, email, phone, and in person. Installcomputer peripherals for users. Installing and updatingsoftware and operating systems. Accurately record all his tasks and time taken in each task. Maintain a list of necessary maintenance and repairs.

Eagles Egypt

Apr 2019 - Apr 2020 -1 yr

Egypt , Giza

Job Details:Locate and correct data entry errors or report them to supervisors. Compile, sort, and verify the accuracy of data before it is enter. Compare data with source documents, or re-enter data in verification format to detect errors. Store competed documents in appropriate locations. Select materials needed to complete work assignments. Read source documents such as cancelled checks, saes reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners. Maintain logs of activities and completed work. Load machines with required input or output media.

Bachelor's Degree in Information systems
High Institute for Management Sciences (HIMS), At El Katameya
Jan 2014 - Jan 2018 - 4 yr