Ismail Elraggal Ibrahim

Call Center AgentFull Time

• Job Details:• Answer customer questions about basic banking services, such as account balances and interest rates and fees. • Help customers protect their accounts by reviewing suspicious activity, reversing transactions, and reissuing compromised debit and credit cards. • Review and explain account charges. • Assist banking customers who are victims of fraud, theft, or identity theft. • Assist customers with replacing lost or stolen credit or debit cards. • Actively listen to, troubleshoot, and resolve customer problems and concerns. • Responsible for identifying and escalating customer issues to the appropriate bank department