Ismail Mourad Eissa

Card Operations & Fraud AnalystFull Time

• Job Details:authorization reports (missing/invalid locations/suspicious). fraud reports ( fraudlent activites, cases). CHB cases test ( phone call with hesham ibrahim) e-mail. follow up with CHB cases with karim yehia @ barclays, and wrong information on ICCs with samuel. revise transactions with omar's webservice FTP transactions and ICCs transactions. barclays send VROL screenshot of CHB cases. data entry or at least a small portion of data entry. gave mohamed heidar dopay system training field investigation to see wether transaction limits are met, and see wether the parameter limits are hi or low. CHB (chargeback) *efficient process *CHB logs timely manner *following up with cardholder via CSA *following up with acquirer banks and card processors (NIE) *Log books of representments. *following up (liasing) with VISA & fraud section on any suspected cases *dispute compliance handling (rules and regulations) *CHB procedure and document are documented *monitor CHB levels and report regularly *cases take appropriate time to ensure recovery of funds. *feedback vendor and CSA(s) for issues that concern investigations and procedures. *prove transaction validity, evaluate the info found and taking appropriate course of action. *find a conclusion regarding recent closed CHB cases and come up with ideas that would help east the process based on these conclusions. Fraud *investing and preventing fraud activities *obtaining information that concern fraud activity by contacting merchants,acquirer banks and interviewing customers if necessary. *monitor transaction locations *blocking cards that seem to have fraudlent activity *monitoring transaction done by users, and review the activites that seem to be suspicious. *investigate and resolve errors that are reported by cusomters *recommend additional securities if required *update records about suspicious transactions *report these security issues to the management, make recommendations in order to prevent further fraudlent activities irregular transactions. *communicate in a professional attitude towards customers and external vendors/banks.