Ismail Mohamad Ahmad

IT Section HeadFull Time

• Job Details:- Improved the overall network capabilities of the company by implementing new connectivity hardware and software network configurations which enhanced networking access by 100%. - Designed and supervised implementation of Data Center and all hardware needs of the company. - Installed new servers and configured hardware. - Performed daily backup operations. - Developed best practices and written documentation for all server maintenance issues. - Planned, implemented, and monitored changes in infrastructure configurations.

Senior IT specialistFull Time

• Job Details:- Moved Cairo Office to the new venue, after having designed and set up the network diagram and infrastructure of the new venue, installed the access points so that there would be strong WiFi coverage all over the place, installed and configured the cameras to cover the whole office, and installed the data center. - Configured site-to-site VPN between Cairo Office and New Jersey Office, so that the employees in both offices could access servers at either office through Remote Desktop. - Configured 3CX (Voip system) so that the employees at both Cairo and NJ offices could call each other through extensions and Cairo employees could call anyone in USA as if they were using a NJ line. - Installed and configured the fingerprint device by the office entrance. - Installed, configured, and routinely upgraded software and hardware for end-users. - Perform remote troubleshooting through diagnostic techniques and pertinent questions. - Manage PC setup and deployment for new employees using standard hardware, images and software. - Supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLAN's, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. - Record events and problems and their resolution in logs. - Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses. - Define network policies and procedures. - Administrating and configuring Cisco Switches. - Monitoring Network and provide daily reports. - Configuring ADSL, SDSL Lines, and Wireless access points on different sites.

Freelance IT specialistFull Time

• Job Details:- Identifies client requirements by establishing personal rapport with potential and actual clients and other persons in a position to understand service requirements. - Research aroused issues using available information resources. - Responsible for diagnosing software, hardware and end-user problems. - Developing the infrastructure and systems to meet the companies’ needs. - Involved in the rollout of the software updates and patches. - Investigation specialist and complex IT support issues. - Communicating with third party technical specialists. - Configuring and managing backup and restore procedures. - Maintaining a wide range of computer hardware and software programs - Install and perform repairs to hardware and software. - Oversee the daily performance of computer systems. - Contact with staff, users, and management to establish requirements for new systems or modifications. - Answer users' inquiries regarding computer software and hardware operation to resolve problems. - Provide accurate information on IT products or services.