Ismail Abdullah

Senior IT ExecutiveFull Time

• Job Details:• Providing IT support to computer users within the office (including inducting new staff). • Managing the IP phone system (Cisco). • Administration of Active Directory. • Ensuring that data is routinely backed up using Veeam Backup & Replication. • Use ServiceNow as a ticketing system to support Users requests. • Deal with Azure by working with Microsoft Entra ID to Manage users Accounts, Group Membership, O356 Email Access & Authentication Methods. • Work on Upgrading and Maintaining Windows Server 2019 to Windows Server 2022. • Cooperate with Finance department to ensure that the fixed asset list is kept up to Date with the correct information. Help them to match invoices to actual physical purchases. • Administration of Symantec End Point Server. • Set up new machines and make sure that all the in-house standard Documents are set up correctly; it has the appropriate programs matched with a legal license, an E-mail account. • Diagnose, troubleshoot, and resolve network and system problems, and replace defective Components when necessary. • Install new programs, printers, and other peripherals. • Purchase all the IT related items(hardware-software-consumables) • Providing IT solutions as per the requirement. • VM Deployment. • Other IT tasks assigned by the Regional Administrator / IT Manager.

Information Technology AdministratorFull Time

• Job Details:• Set up, Configure, and Support IT Infrastructure. • Installation and support of Server Software/Hardware. • Managing IT related equipment (PC`s, Laptops, Printers, Smart board and CCTV). • Managing Hyper V Manger contains a lot of virtual machines. • Office 365 Global Admin. • Deal with Veeam Backup & Replication v11 and Commvault Backup & Recovery v11 as Backup Systems. • Watchguard Firewall Configuration. • Manage Network Switches, Wireless Access Points, and (AD-DNS-DHCP-Sharing-Anti-Virus) servers. • Managing IT daily work and progress day by day. • Provide a first and second level of support for employees. • Managing users and groups as per organizational policy with Windows Active Directory domain service. • Managing the inventory for IT equipment by regular follow up with updated report to determine the new Requirements. • Troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required. • Talk to teachers or staff through a series of actions, either face to face or over the phone, to help setup systems or resolve issues. • Installing and troubleshooting Security software by working with Infra Security Team. • Good Knowledge of SABIS systems such as SSMS, SIS, SABIS Parent and Connect. • Managing Fingerprint Attendance devices. • Make daily health checks for the Server and Network by using PRTG Network Monitor.

IT AdministratorFull Time

• Job Details:• Maintains system performance by performing system monitoring and analysis, and troubleshooting system hardware, software, networks and operating and system management systems. • Managing IT daily work and progress day by day. • Deal with Google Admin Console “G Suite”, Adobe Cloud Service by Adobe Admin Console. • Provide a first and second level of support for employees. • Responsible for the installation & monitoring of leased line Connection. • Vendor management for all local vendors (Telecom Egypt, TE-DATA and Vodafone) • Creating and manage windows users on AD and apply them on the GP. • Manage the daily data backup. • CCTV • Managing Fingerprint Attendance devices. • Good knowledge of Hyper V, VMware