Islam Nehad El Abd

Egyptian Life Takaful

• Individual Policy Admin SupervisorFull Time

  Jul 2015 - Mar 2016 -8 months

  Egypt , Cairo

  • Job Details:- Assign, distribute and coordinate workflow for the team with other teams in the area ensuring consistent, efficient and timely delivery of service. - Review all applications' documents and ensure Underwriting team decisions are applied correctly on the system before issuance. - Issue new policies on the system. - Process quality control on policy documents. - Prepare and distribute production & sales activities reports to the upper management. - Identify and report trends in workload that may indicate larger concern. - Coach and develop team members at all levels in preparation for future needs. - Suggest new ideas for continuous improvement of the customer experience.
• Customer Relations Senior ClerkFull Time

  Jul 2014 - Jun 2015 -11 months

  Egypt , Cairo

  • Job Details:- Handle clients' inquiries, requests & complaints through all communication channels. - Monitor Customer Relations team performance and ensure the team follows established procedures of each service request. - Provide regular coaching and feedback to individuals within the team. - Meet frustrated clients to solve their complaints. - Report Customer Relations team activities to the Customer Relations manager on regular basis. - Coordinate with the sales team and other relevant departments in order to minimize policy cancellations and customer complaints, and maximize persistency
• Customer Relations ClerkFull Time

  May 2012 - Jun 2014 -2 yrs, 1 month

  Egypt , Cairo

  • Job Details:- Handle customers’ queries, requests and complaints via phone and email or during visits. - Maintain close follow up on all client requests ensuring prompt and regular feedback as required. - Respond to customer inquiries and provide a speedy and thorough resolution to customer issues and problems. - Contact the clients to retain them and save business.