Islam A. Ayoub

Operations ManagerFull Time

• Job Details:E-Commerce Operations Manager at FreeLifeStyle.JP Sep 2020 – Present  Managing 200+ eBay stores  Managing a team of 10-20 Virtual Assistants  Coordinating with 3 teams, Japan team, Philippines team and Yaballe team  Maintaining and improving the metrics of the stores (Updating tracking numbers in time, shipping and delivering in time, communication with buyers, resolving INR cases, PayPal cases and returns, appealing defects)  Running analysis of categories, price ranges, and sales of each store to look for improvements.  Upgraded 71 stores to Anchor to achieve an average sales of $5300 monthly

International Account AdviserFull Time

Recipient of Global Ugrad Scholarship Internship

• Job Details:Global Ugrad is a two-semester scholarship supported by the department of state and administered by Worldlearning. our duties include passing two semesters, volunteer for at least 20 hours and be as active as possible in the student activities on campus along with exploring the other cultures.