Islam Yussuf Hassan

Sales Senior Supervisor at Etisalat Misr

Giza, Egypt

Etisalat Misr

Jan 2015 - Present -10 yrs, 6 months

Egypt , Cairo

Job Details:▪ Take direct responsibility for the profitability of the store by making sure that the sales staff achieve their sales target ▪ Analyze records of sales figures and financial transactions monitoring the incremental increase and the areas of development needed ▪ Responsible for the stock/Inventory, transfers of items to & from the store ▪ Ensure 100% adherence of sales team to maintain KPI's ▪ Keep staff updated with latest promotions, new marketing campaigns and ensure products knowledge ▪ Meet customer service expectation through problem resolution, appropriate follow up, accurate & timely response to customer complaints

Etisalat Misr

Jul 2013 - Dec 2014 -1 yr, 5 months

Egypt , Cairo

Job Details:▪ Solve team problems and ensure high team spirit ▪ Ensure standards for quality & customer service ▪ Maintain store cleanliness, health and safety measures ▪ Organize and distribute staff schedules ▪ Handle Etisalat shop in shop projects with Key Accounts

Etisalat Misr

Dec 2010 - Jun 2013 -2 yrs, 6 months

Egypt , Cairo

Job Details:▪ Achieve monthly sales target ▪ Ensure pricing of the displayed products are correct and updated ▪ Handle issues and customer complaints ▪ Provide customers with the required & suitable information

o Achieving average 120% from