Basic Info

Islam Mounir

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Site Supervisor at General Motors

Experience Details

Site Supervisor

Administration, Installation/Maintenance/Repair

Experienced (Non-Manager)

o Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
o Perform File Server backups (weekly full backup, daily incremental on file server, and monthly backups of file server and users data).
o Handling the telephone switchboard to transfer calls.
o Handling incoming and outgoing mail and courier for employees.
o Meet and greet clients and visitors, checking ID’s.
o Record, Sign for and distribute received shipments packages UPS/Fed EX/TNT.
o Setup and coordinate meetings and conference room reservations.
o Maintaining and Issuing administrative reports for Cars Mileage, company car entry permit, company mobile for assigned people, company cars for assigned people, and company SIM cards for assigned people.
o Issuing company letters to embassies for issuing visa purpose.
o Maintaining and coordinating all the attendance and leaves: leave requests and Sick leave, tracking their balance monthly and yearly.
o Handling the monthly time sheet and overtime to be signed from the direct manager and to be sent to the plant to issue the salaries.
o Receive and verify invoices and requisitions for goods and services, making a copy from it and sending it to the plant’s financial department, following up in order to obtain the checks or to be noted that it has been transferred to their bank account.
o Reviewing courier monthly invoices and checking the amounts against their respective contracted price lists to proceed to payment.


Company Details

General Motors

Cairo, Maadi, Egypt

More than 1000 employees

Automotive, Automotive

gm.com

Jan 2014 to present (2 years 11 months)
Technical Support Agent at Raya Contact Center (UAE Etisalat)

Experience Details

Technical Support Agent

Customer Service/Support

Experienced (Non-Manager)

o Act as a first line of support to all Etisalat UAE users’ inquiries (technical / billing).
o Coordinate with customers to assist them with any questions or issues arising from their use of Home Service (internet, TV) and relative hardware.
o Handling customers questions and inquires.
o Handling customers complains for any issues to reach the customers satisfaction level


Company Details

Raya Contact Center (UAE Etisalat)

Giza, Egypt

N/A

Telecommunications, Information Technology Services

www.Rayacorp.com

Jun 2013 to Dec 2013 (6 months)
IT Specialist at Income Marketing

Experience Details

IT Specialist

Customer Service/Support, Installation/Maintenance/Repair, Creative/Design/Art

Experienced (Non-Manager)

 Construct and maintenance network
 Computer network administrator
 Maintenance the PC's and computer related equipment.
 Preparing training materials and photos.
 Montage the training videos.
 Developing the company web site.
 Preparing the projects materials (maps, presentations, covers, etc.) by using Photoshop.


Company Details

Income Marketing

Cairo, Egypt

11-50 employees

Marketing and Advertising

www.incommarketing.com

Apr 2012 to Feb 2013 (10 months)
HSE Specialist at GB AUTO

Experience Details

HSE Specialist

Manufacturing/Production, Administration, Education/Teaching

Experienced (Non-Manager)

 Identify the hazardous areas and implement corrective action, implement the safety training for the employees, fire fitting system, first aid, OSHA, Environmental Control. OHSAS 18001 Occupational Health and Safety Management Systems. Ensure that safe working practices are implemented at all times.
 Provide support to facilities in hazarder's identifications.
Safety and health specialist certified from NIOSH.


Company Details

GB AUTO (multinational)

Cairo, Egypt

501-1000 employees

Automotive, Engineering Services

http://www.ghabbourauto.com/

Apr 2010 to Jul 2011 (1 year 3 months)

Education

Bachelor of Science in Computer Science

Education Details

Bachelor of Science

Computer Science, Math

Benha University, Egypt

C / Good / 65 - 75%

N/A

N/A

Benha University
2003 - 2009

Certifications

CCNA
Jul 2016

Certificate details

CCNA

Jul 2016

941 out of 1000

N/A

N/A

Cisco

N/A

Training and Courses

Training/Course Details

CCNA

Jul 2016

Cisco networking academy

N/A

Training/Course Details

MCSA

Jun 2015

Selfstudy

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

ADsAdministrationAdobe PhotoshopArabicAutomotiveC/C++CCNAComputer ScienceCreativeCustomer ServiceDesignDrawingEgyptEngineering ServicesEnglishFootballGB AUTOGraphicHSE SpecialistHTMLHard WorkerHealthy & SafetyIT SpecialistInformation TechnologyInformation Technology ServicesInstallationInternetJava SELinuxMCSAMS OfficeMaintenanceManufacturingMarketing And AdvertisingMathMicrosoft WindowsOperationsOptimistic QuotesOrganizerPhotographyProblem SolverProductionRepairSite SupervisorSupportSupportiveTeam PlayerTechnical Support AgentTechnologiesTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

MS Office

MS Office

: Advanced

: High

:

3-5 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

5-7 years

Linux

Linux

: Intermediate

: High

:

1-3 years

HTML

HTML

: Intermediate

: Medium

:

Less than 1 year

C/C++

C/C++

: Beginner

: Medium

:

Less than 1 year

Java SE

Java SE

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Healthy & Safety

Healthy & Safety

: Advanced

: High

:

1-3 years

Information Technology

Information Technology

: Advanced

: Extreme - I love it!

:

1-3 years

Photography

Photography

: Advanced

: High

:

1-3 years

Graphic

Graphic

: Intermediate

: High

:

Less than 1 year

ADs

ADs

: Intermediate

: High

:

Less than 1 year

Key Skills

Hard worker, Organizer, Problem Solver, Team Player, Supportive

Online Presence

http://www.linkedin.com/profile/view?id=146946295&trk=tab_prohttps://www.facebook.com/islam.mounir

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