Islam Mohamed Mounir

Admin Coordinator Full Time

Site SupervisorFull Time

• Job Details:o Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. o Perform File Server backups (weekly full backup, daily incremental on file server, and monthly backups of file server and users data). o Handling the telephone switchboard to transfer calls. o Handling incoming and outgoing mail and courier for employees. o Meet and greet clients and visitors, checking ID’s. o Record, Sign for and distribute received shipments packages UPS/Fed EX/TNT. o Setup and coordinate meetings and conference room reservations. o Maintaining and Issuing administrative reports for Cars Mileage, company car entry permit, company mobile for assigned people, company cars for assigned people, and company SIM cards for assigned people. o Issuing company letters to embassies for issuing visa purpose. o Maintaining and coordinating all the attendance and leaves: leave requests and Sick leave, tracking their balance monthly and yearly. o Handling the monthly time sheet and overtime to be signed from the direct manager and to be sent to the plant to issue the salaries. o Receive and verify invoices and requisitions for goods and services, making a copy from it and sending it to the plant’s financial department, following up in order to obtain the checks or to be noted that it has been transferred to their bank account. o Reviewing courier monthly invoices and checking the amounts against their respective contracted price lists to proceed to payment.

Technical Support AgentFull Time

• Job Details:o Act as a first line of support to all Etisalat UAE users’ inquiries (technical / billing). o Coordinate with customers to assist them with any questions or issues arising from their use of Home Service (internet, TV) and relative hardware. o Handling customers questions and inquires. o Handling customers complains for any issues to reach the customers satisfaction level