Basic Info

Name: Islam Mounir

Professional Experience: 3 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Site Supervisor at General Motors

Experience Details

Job Title: Site Supervisor

Job Role: Administration, Installation/Maintenance/Repair

Career Level: Experienced (Non-Manager)

Job Details: o Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
o Perform File Server backups (weekly full backup, daily incremental on file server, and monthly backups of file server and users data).
o Handling the telephone switchboard to transfer calls.
o Handling incoming and outgoing mail and courier for employees.
o Meet and greet clients and visitors, checking ID’s.
o Record, Sign for and distribute received shipments packages UPS/Fed EX/TNT.
o Setup and coordinate meetings and conference room reservations.
o Maintaining and Issuing administrative reports for Cars Mileage, company car entry permit, company mobile for assigned people, company cars for assigned people, and company SIM cards for assigned people.
o Issuing company letters to embassies for issuing visa purpose.
o Maintaining and coordinating all the attendance and leaves: leave requests and Sick leave, tracking their balance monthly and yearly.
o Handling the monthly time sheet and overtime to be signed from the direct manager and to be sent to the plant to issue the salaries.
o Receive and verify invoices and requisitions for goods and services, making a copy from it and sending it to the plant’s financial department, following up in order to obtain the checks or to be noted that it has been transferred to their bank account.
o Reviewing courier monthly invoices and checking the amounts against their respective contracted price lists to proceed to payment.

Company Details

Name: General Motors

Location: Cairo, Maadi, Egypt

Size: More than 1000 employees

Industries: Automotive, Automotive

Website: gm.com

Jan 2014 to present (3 years 6 months)

Technical Support Agent at Raya Contact Center (UAE Etisalat)

Experience Details

Job Title: Technical Support Agent

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: o Act as a first line of support to all Etisalat UAE users’ inquiries (technical / billing).
o Coordinate with customers to assist them with any questions or issues arising from their use of Home Service (internet, TV) and relative hardware.
o Handling customers questions and inquires.
o Handling customers complains for any issues to reach the customers satisfaction level

Company Details

Name: Raya Contact Center (UAE Etisalat)

Location: Giza, Egypt

Size: N/A

Industries: Telecommunications, Information Technology Services

Website: www.Rayacorp.com

Jun 2013 to Dec 2013 (6 months)

IT Specialist at Income Marketing

Experience Details

Job Title: IT Specialist

Job Role: Customer Service/Support, Installation/Maintenance/Repair, Creative/Design/Art

Career Level: Experienced (Non-Manager)

Job Details:  Construct and maintenance network
 Computer network administrator
 Maintenance the PC's and computer related equipment.
 Preparing training materials and photos.
 Montage the training videos.
 Developing the company web site.
 Preparing the projects materials (maps, presentations, covers, etc.) by using Photoshop.

Company Details

Name: Income Marketing

Location: Cairo, Egypt

Size: 11-50 employees

Industries: Marketing and Advertising

Website: www.incommarketing.com

Apr 2012 to Feb 2013 (10 months)

HSE Specialist at GB AUTO

Experience Details

Job Title: HSE Specialist

Job Role: Manufacturing/Production, Administration, Education/Teaching

Career Level: Experienced (Non-Manager)

Job Details:  Identify the hazardous areas and implement corrective action, implement the safety training for the employees, fire fitting system, first aid, OSHA, Environmental Control. OHSAS 18001 Occupational Health and Safety Management Systems. Ensure that safe working practices are implemented at all times.
 Provide support to facilities in hazarder's identifications.
Safety and health specialist certified from NIOSH.