Islam Mohamed Saleh

CRM SupervisorPart Time

• Job Details:Team with the marketing department to increase base defining the target segments: * Define market niches * Calloborate on promotional agenda. Customer relationship management and retention * Proactively interact with customers to motivate them to select the company * Set and maintain the service schedules to according to customers traffic and service center capacity * Implement customer loyalty program * Maintain and analyze customer feedback records to define areas of development * Intervene to resolve conflict with customers Maintain high customer satisfaction levels * Ensure proper inspection reffering to present standard and service policy * Research customer satisfaction levels and solicit development and risk areas * Enhance customer waiting experience * Develop value service proposition to improve customer experience and generate additional value. Supervise: Service Advisors Part Advisors Customer service agents * Lead the service team to effectively to communicate with customers ensuring customers excellency * Lead service advisors to follow service quality standards according to polices and procedures.

Service AdvisorFull Time

• Job Details:- Daily interaction with existing automotive clients - Greets customer promptly - Obtains customer and vehicle symptoms as described by the customer - Determines and recommend needed maintenance base on mileage, And vehicle history - Prepare complete and accurate estimate of cost for labor and spare parts - Verifies that final invoice reconciles with work performed on the repair order. - Explain all completed work and charge to customer - Proper recording and scrutiny of the complaints received. - Research and compilation of answers for informational requests from customers. - To remain as basic point of contact for customers with queries, complaints, feedback’s, requests etc - Ensuring timely and professional responses to all complaints, requests and queries received - Preparing reports on the activities of the Customer Care department or team. - Efficient dealing of complaints to completion and enabling satisfaction of customer. - Answer customer inquiries with regard to product specifications, pricing, and payment methods. - Dealing with customers via email, telephone and in person.

Customer Relation ExecutiveFull Time

• Job Details:- Support (Sales / After Sales). - Handling customer complaints. - Use AS400 Automotive system