Islam Khalaf Fathy

Royal Insurance Company

• Senior underwriter specialistFull Time

  Jan 2020 - Oct 2021 -1 yr, 9 months

  Egypt , Cairo

  • Job Details:Conducted thorough risk assessments for individual and corporate clients, determining appropriate insurance coverage and premium rates. Analyzed applications, reviewed financial documents, and evaluated potential risks to ensure the company’s profitability while maintaining customer satisfaction. Collaborated with brokers and agents to structure tailored insurance solutions, and provided expert guidance on underwriting guidelines and procedures. Monitored industry trends to adjust underwriting strategies and ensure compliance with regulatory standards
• Senior Customer Relation RepresentativeFull Time

  Nov 2018 - Dec 2019 -1 yr, 1 month

  Egypt , Cairo

  • Job Details:Managed and nurtured relationships with key policyholders, ensuring their inquiries were addressed promptly and effectively. Provided expert advice on insurance products and services, helped resolve complex customer issues, and facilitated claims processes. Collaborated with internal departments to improve service delivery, enhance customer satisfaction, and ensure compliance with regulatory standards. Acted as a mentor to junior team members, offering training and support to elevate customer service standards

GlobeMed Egypt

• Account ManagerFull Time

  Jul 2017 - Sep 2018 -1 yr, 2 months

  Egypt , Cairo

  • Job Details:Managed and nurtured relationships with key clients, ensuring their needs were met while maintaining a high level of customer satisfaction. Developed customized solutions and strategies to support clients' goals, handled account renewals, and upselling opportunities. Coordinated with internal teams to deliver products/services on time, monitored account performance, and provided regular updates to clients
• Administrative CoordinatorFull Time

  Sep 2016 - Jun 2017 -9 months

  Egypt , Cairo

  • Job Details:Coordinated daily administrative activities, managed schedules, and organized meetings for senior management and team members. Handled documentation and filing, ensuring compliance with company standards and policies. Supported the operations team by facilitating communication between departments and managing logistical tasks. Assisted in managing healthcare records and patient documentation, ensuring confidentiality and accuracy in line with regulatory requirements