Islam Farahat Al Saadany

Technical Support Field Engineer.Full Time

• Job Details:- Taking ownership of customer issues reported and seeing problems through to resolution - Providing Installments & Repair Machines to be ready for work ASAP. -Improving the Whole System Repeatedly with colleagues & managers to be on the top of service. - Ensuring the security of the company’s computer systems. - Troubleshooting equipment malfunctions and software errors. - On-call support for critical incidents outside of normal business hours and Page2 emergency situations as part of Business Continuity Plan requirements.

Support Site EngineerFull Time

• Job Details:- Supporting all Petrol stations (payment & Gauging units) around Kuwait state Remotely. - Installing the new operating systems and prepare it for stations. - supporting my colleagues (site Engineers) by preparing the required soft & hardware for them. - preparing the frequent technical reports (daily &weekly). - LAN cabling troubleshooting. - On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements - Support for other Departments as appropriate geographical scope for service coverage to be confirmed.

IT OperatorFull Time

• Job Details:- Backing up Multiple Servers on Daily, Weekly and Monthly basis. - Decrypt the updated data which received from the subscribers (Banks and Credit companies) and submit it to the SharePoint tool on daily basis. - Monitoring error and stoppage messages. - Setting up computers and other hardware devices. - Meeting with the IT team to determine the sequence of operations. - Starting operations by entering computer commands. - Responding to user requests and problems. - Performing preventative maintenance. - Helping in preparing the variable reports with it department.