islam mohammed elassal

Call center agent Full Time

• Job Details:• Handling customers’ calls following agreed scripts and processes to guarantee consistency and meeting of global requirements and standards • Obtains client information by answering telephone calls; interviewing clients; verifying information • Determines eligibility by comparing client information to requirements • Establishes policies by entering client information; confirming pricing • Informs clients by explaining procedures; answering questions; providing information • Maintains communication equipment by reporting problems • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

TEDataFull Time

• Job Details:• responsible of creating technical tickets for customer’s problems and handling orders • rapidly responding to the customer and assisting the customer with installation and basic questions • also responsible of providing the customer with knowledge about ADSL service • following customer problems and achieving customer satisfaction • increasing businesses diversify and products, and having the ability to receive and handling the complaints and providing technical support to the customers.