Islam ElSaid Ahmed Abou ElNaga

Retail Sales Specialist Full Time

• Job Details:- Sell and promote mobinil services and products. - Handle customers inquires and complaints for all segment (First Class – Core – etc.) - Handle Key and SME Corporate accounts. - Head of people development team and MobiCash team. - Prepare customer insight reports. - Act as a team leader.

Customer Care RepresentativeFull Time

• Job Details:- Act as a front line interface with High-Value Customers of Vodafone Egypt. - Ensure service level agreements are met and maintained. - Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service. - Owned and managed the client relationship over the phone. - Resolved calls efficiently and effectively. - Handled customers' inquiries about bills, services, promotions and rate plans. - Over achieving in the required KPIs. - Responsible for preparing different team reports and validating them.