Basic Info

Islam Elamir

6 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Freelance Translator at Screens International

Experience Details

Freelance Translator

Writing/Editorial

Experienced (Non-Manager)

 Working for Screens International since 20/1/2016 as a freelance translator from English to Arabic , working on translating movies, comic TV episodes, wrestling shows , documentary episodes of Discovery and TV animated episodes.


Company Details

Screens International

Lebanon

N/A

Translation and Localization

N/A

Jan 2016 to present (1 year 6 months)
Freelancer Subtitiler at Deluxe Digital Studios

Experience Details

Freelancer Subtitiler

Writing/Editorial

Entry Level

 Working as a freelance translator from English to Arabic , working on translating movies, comic TV episodes, wrestling and sports shows , documentary episodes of Discovery and TV animated episodes


Company Details

Deluxe Digital Studios (multinational)

Canada

N/A

Translation and Localization

N/A

Oct 2016 to present (9 months)
Preparatory English Teacher at El Manar Modern Language School

Experience Details

Preparatory English Teacher

Education/Teaching, Training/Instructor

Entry Level

 Working for El Manar Modern Language School since 1/9/2015 till 1/11/2015 as an English teacher for preparatory stage , teaching High level of English language , Novel , Poetry , Comprehension and skills .


Company Details

El Manar Modern Language School

Giza, Egypt

N/A

Education

N/A

Sep 2015 to Nov 2015 (2 months)
Spanish Advertising Operations Executive at Yahoo! Inc.

Experience Details

Spanish Advertising Operations Executive

Marketing/PR/Advertising

Experienced (Non-Manager)

o Responsibilities:
- Campaign set up
• Order generation
• Receive and check creative material from advertisers and ad agencies
• Co-ordinate scheduling of campaigns
• Working closely with finance to ensure that revenue is recognised accurately
- Campaign management
• Creative swaps and revisions
• Monitoring impressions (page views) and revenue status of ad campaigns, ensuring campaign delivers according to contract
• Performance optimisation and makegoods
- Customer service
• Frequent liaison with clients and agencies to chase up creative and answer queries etc.

• Daily liaison with sales team to ensure smooth progression of ad campaigns and feedback to sales person as to campaign performance
• Provision of excellent all round customer support for sales teams and advertisers


Company Details

Yahoo! Inc. (multinational)

Cairo, Egypt

More then 1000 employees

Marketing and Advertising

N/A

Mar 2012 to Jun 2013 (1 year 3 months)
Customer Support at Stream Global Services

Experience Details

Customer Support

Customer Service/Support

Experienced (Non-Manager)

- Working as a sales representative , designing suitable and appropriate packages to customers , answering their inquiries and giving the the information they need about company's offers and services
- Working as customer support tier1 and tier 2 , giving support to customer after sale , helping the customer to modify or to cancel his reservation and handling customer's complaints. And working on Amadeus to modify or to cancel flights.


Company Details

Stream Global Services (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Feb 2010 to Mar 2012 (2 years 1 month)
Customer Service Representative at Xceed Contact Center

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

- (Microsoft. Product Activation Center ) Spanish department. Since 24\12\2006 until 22/2/2007.
Responsible for activating Windows & Office applications for both consumer and Enterprise customers.

- ( du . Telecommunications company ) handeling Arabic & English calls.Since 25/2/2007 until 13/11/2007.
Handling the customer problems specialy the when they are realated to the network..Answer all the customer inqueries about the prodects, the services and the offers.


- (Microsoft Product Activation Center) Spanish department. Since 14/11/2007 untill 31/1/2010.


Company Details

Xceed Contact Center

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Dec 2006 to Jan 2010 (3 years 1 month)

Education

Bachelor's Degree in Spanish Language and Literature

Education Details

Bachelor's Degree

Spanish Language and Literature

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2001 - 2005
BA in Faculty of Arts, Spanish Dept.

Education Details

BA

Faculty of Arts, Spanish Dept.

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed Bahgat

Egypt

2001

B / Very Good / 75 - 85%

N/A

Ahmed Bahgat
2001

Certifications

Certificate details

Preparatory year of Master's degree.

Sep 2006

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Basic Business Skills Acquisition

Aug 2005

Future Generation Foundation

Training  Developed Language and Computer skills.  Enhanced Presentation & project development skills.  Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing. December 06 {Customer Service Course}. (BBSA+) program in (FGF)

Training/Course Details

Dale Carnegie Training

Dec 2006

Future Generation Foundation

World Class Customer Service.

Training/Course Details

Portuguese Course

Dec 2012

Private Lessons

N/A

Training/Course Details

Chinese Language

Nov 2015

Chinese Culture Center in Cairo

Studying Chinese grammar and conversation since March 2015 finishing two levels and still studying till now.

This profile is outdated!
Last update more than 7 months ago.

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Profile Skills and Keywords

AdvertisingArabicBasic Business Skills AcquisitionCOMPTIA NETWORK +Chinese LanguageChinese Language CoursesCommunicatorConfiguring , And Administrating Microsoft Windows Server 2003.Consumer ServicesCustomer ServiceCustomer Service RepresentativeCustomer SupportCustomer-orientedDale Carnegie TrainingDeluxe Digital StudiosEditorialEducationEnglishEnglish Courses Of Grammer And ConversationFaculty Of Arts, Spanish Dept.Freelance TranslatorFreelancer SubtitilerFrenchHard WorkerMandarinMarketingMarketing And AdvertisingOrganizerPortuguesePortuguese CoursePreparatory English TeacherPreparatory Year Of Master's Degree.Problem SolverSpanishSpanish Advertising Operations ExecutiveSpanish Language And LiteratureStream Global ServicesSupportTranslation And LocalizationWritingYahoo! Inc.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Spanish

Spanish

: Advanced

: Advanced

: Advanced

: Advanced

Portuguese

Portuguese

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Mandarin

Mandarin

: Beginner

: Beginner

: Beginner

: Beginner

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

COMPTIA NETWORK +

COMPTIA NETWORK +

: Intermediate

: Medium

:

Less than 1 year

Configuring , And Administrating Microsoft Windows Server 2003.

Configuring , And Administrating Microsoft Windows Server 2003.

: Intermediate

: Medium

:

Less than 1 year

English Courses of grammer and conversation

English Courses of grammer and conversation

: Intermediate

: Extreme - I love it!

:

3-5 years

Chinese Language Courses

Chinese Language Courses

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Advertising

Advertising

: Advanced

: High

:

1-3 years

Education

Education

: Beginner

: Medium

:

Less than 1 year

Key Skills

Communicator, Hard worker, Customer-oriented, Organizer, Problem Solver

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