Islam Mohamed abd elhamed

Project manager & Business Analyst (ERP- CRM – VOIP)SystemsFull Time

• Job Details:Installation & Configuration For the Following OS (Ubuntu , CentOS) Business analysis, design the following modules (real-estate, project management, production, quality control, budgeting & budgeting Control & forecasting management) Implementation and demo for the following ERP (Odoo Community & Odoo Enterprise, Adempiere) Implementation Retail management system (Odoo POS) Implementation and demo for the following CRM (Odoo , Vtiger ) Implementation Elastix VOIP and create customization Dashboard Implementation 3CX VOIP Demo for Ecommerce by (Odoo)

ERP Project Manager& IT ManagerFull Time

• Job Details:Responsibility ERP Project Manager Role 1. Work with my team to gather business requirements, prepares, prioritize and deliver reports for all functional areas and business units across the organization, Assist with the continued roll out of reporting support architecture throughout the company. 2. Participated with key users to define business requirements, systems goals. 3. Set and continually manage project expectations with team members and other stakeholders. 4. Provide orientation and training to end user for all modified and new systems. 5. ERP system administrator. IT Manager Role 1. Servers setup and configuration. 2. Domains administrator. 3. Assist in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure. 4. Oversaw the administration, maintenance of the company's infrastructure and directs more junior Innovators when necessary. 5. Oversaw the administration, maintenance of computer stations and maintenance of our tracking software and provides additional support if necessary. 6. Oversaw troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary. 7. Oversaw all help desk activities at the regional level 8. Interacted with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner

ERP Project Manager& IT ManagerFull Time

• Job Details:• Collaborates with functional owners to understand business needs and implement applications using the industry best practices. • Carries out project coordination activities and act as a liaison between Developer team and functional owners of the enterprise. • Plans and manages small to large project initiatives to assure goals and objectives are accomplished on time, on budget, on scope, and to acceptable quality standards. • Participates in and contributes to all phases of ERP (and related) system development/implementation including requirements gathering, design, development, configuration, testing and deployment and maintenance. • Works with end-users, trouble shoots issues, and provides on-going production support. Works with consulting database administrator(s), programmers, and product experts to apply patches and make configuration changes. • Serve as a point of contact for technical support with various Employees. • Monitor applications daily and proactively ensure system is operating appropriately. • Resolve incidents and service requests. OBJECTIVES: 2013: Oct-2013 Al-Rowaad full application implementation Users sign off Aug-2013: Dec-2013 Other BU's GL Implementation Users sign off Oct-2013: Dec-2013 Al-Rowaad After implementation fine tuning Users sign off Dec-2013 2014 Users Operation Support (4/5) IT satisfaction survey Jan-2014: Apr-2014 HDG full implementation Users sign off May-2013: Jul-2014 HDG After implementation fine tuning Users sign off May-2014: Jul-2014 2 BU's full implementation Users sign off Aug-2014: Oct-2014 2 BU's full implementation Users sign off