Islam Yheya

Senior IT SpecialistFull Time

• Job Details:• Led a team of IT professionals in maintaining the company's network infrastructure, information security, and software systems. • Developed and implemented IT policies and procedures to ensure system security, reliability, and efficiency. • Monitored servers and employee devices remotely using Zabbix, Hubstaff, and other RMM services. • Installed, configured, and monitored endpoint protection antivirus software to mitigate virus threats. • Managed virtual machines using VMware, ESXi, Hyper-V, and AWS. • Provided daily helpdesk support, first-level troubleshooting, and problem-solving for software, hardware, and networking issues. • Installed and configured Windows Server (2012, 2016, 2019, 2022), Linux (Centos, Ubuntu, Debian), Active Directory, DHCP, DNS, Group Policy, FTP, RDP, WSUS, WDS, Sophos XG, and Veeam backup solutions. • Managed File Server access permissions, SQL, IIS, and database backups. • Supported users in data backup and recovery using TFS and SharePoint. • Possessed knowledge of website and social media security best practices. • Proficient in working with VoIP systems like Asterisk and integrated PBX systems, handling installation and configuration tasks.

Network AdministratorFull Time

• Job Details:• Installed and configured network hardware (cables, cards, switches, hubs, printers, CD servers, modems). • Troubleshooted hardware (desktops, laptops, printers), software applications, and networking problems. • Installed, configured, and patched Windows operating systems, ensuring software updates and system security. • Managed network software, including user accounts, computer accounts, workgroups, and domains. • Configured and troubleshooted TCP/IP settings and connectivity issues for client computers, adding them to the domain. • Gained exposure to Active Directory user creation and deletion. • Installed and configured computer hardware components (motherboards, VGA, sound cards, modems). • Established and maintained internet connectivity. • Provided user support through helpdesk operations. • Maintained current software and hardware inventory. • Monitored servers and employee devices using DC Windows Server 2012.