Islam Waleed

Technical Support Engineer

• Job Details:January 2019 - Present (2 years 3 months) , Cairo, Egypt , ▪ Provide technical support for home appliance (washing machine, Dryer, Dish , washer) , ▪ Preparing a monthly field quality report for all home appliance and represent , the after sale sector in monthly market claim meeting. , ▪ Preparing the recommended spare parts plan for all new appliances. , ▪ Preparing a skill matrix for all technicians. , ▪ Contacting with technical support department of all our overseas suppliers. , ▪ Preparing all requirements needed for any new model (Service manual, , training material, training schedule, …). , ▪ Updating the technician guide book every 6 months. , ▪ Represent the after sale service sector in the committee of selecting the new , product. , ▪ Dissemination of technical bulletins periodically. , ▪ Assist the other department in the sector with the technical information to , select the suitable measurement and repairing tools. , ▪ Responsible for taking decisions for replacements and withdrawing the , appliances. , ▪ Represent the company to attend the customer protection association , committee

Electrical Engineer

• Job Details:November 2018 - January 2019 (3 months) Page 1 of 2

Power Engineer

• Job Details:August 2015 - October 2015 (3 months) , Giza,Egypt