Islam Samir

Ericsson Egypt

• CS/IMS BO voice core network engineerFull Time

  Jan 2020 - Jan 2021 -1 yr

  Egypt , Cairo

  • Job Details:-Good knowledge with AXE Hardware [APZ 212 50 /APZ 212 60/APZ 214 03/APG40, APG43, Blade Cluster]. -Ericsson good experience in MSCs-MSC Blade Cluster–MGW–FNR-STP-HLR. -Good knowledge with core software application including all CS/IMS CORE components. -Analyze network KPI reports of core system elements on daily/weekly basis & thereby take preventive actions. -Routing table analysis, B-Number Analysis. -Hardware and Software fault problem resolution with Regular Core & Service nodes health checkup and node backup. -Follow Fault Problem, Change, Network Performance, Preventive Maintenance Processes. -Troubleshooting day to day network problems and customer experience complains. -APG 40/43 Hardware and software troubleshooting handling and change. -MOSHELL experience in configuration and troubleshooting. -Troubleshooting global 2G/3G network problems end to end. -Traces analysis and end to end Core network problem investigations using tracing tool (Anritsu). -Manage and handle trouble tickets assigned by different teams and confirm normal operation with requester. -Good Experience in Signaling (MTP/SCCP/ISUP/MAP/BICC/GCP). -Good Knowledge in Core STS Network Performance Measurements & Analysis. -Good knowledge in IMS signaling (Diameter, SIP, Megaco). -Good knowledge and experience with IMS Nodes Backup, alarm, operation handling and node troubleshooting, health-check, KPIS monitoring and troubleshooting for below nodes:  HSS/TSP/NSP MTAS/CSCF over TSP/BSP  SBG over IS platform UPG over BSP  EME over on HP Hardware IPWORKS (AAA, ENUM, DNS)  DSC over BSP -Good experience in Linux and Bash scripting. -Knowledge of Mobile Telecoms networks covering GSM, GPRS, CDMA, UMTS, EDGE, IMS and LTE. -Provisioning activities on CS Core Nodes (HLR-AUC-FNR) and Data Base Audit Activities (HLR-FNR-AUC Audits).
• Incident ManagerFull Time

  Dec 2018 - Dec 2019 -1 yr

  Egypt , Cairo

  • Job Details:- Develop Incident Management Process to assure all stakeholders involved are aware of their responsibilities and tasks in Incident Management process. - Act as single point of contact for both customer and MS Provider senior management and other agreed stakeholders - Assure that service and resource restoration delivery is achieved within agreed SLA’s for Critical and Emergency Incidents - Liaise with Back Office and third line customer support of Vendor and 3rd Parties to ensure the fastest possible resolution to incidents while capturing necessary data for root cause analysis. - Submit Incident Reports of every incident to top management. - Review incident to trace the root cause and prevent re-occurrence.
• Performance monitoring Shift ManagerFull Time

  Dec 2017 - Dec 2018 -1 yr

  Egypt , Cairo

  • Job Details:- Manage all team members , Make Audit tasks on all shift members. - Responsible for work flow & delivery of all members In front of NOC management. - Support all team members by technical advices. - Responsible for dealing with customer requests & complaints till be performed quickly and professionally - Responsible for adjusting members KPIs and enhancing SLA for tasks , requests and TTs.
• Performance Monitoring engineerFull Time

  Jul 2017 - Dec 2017 -5 months

  Egypt , Cairo

  • Job Details:Core and RAN Performance Monitoring Engineer L1 of"Ericsson-Etisalat NOC" - Monitor the 2G, 3G, 4G and Transmission network KPI’s and Analyze them in case of any degradation or abnormality found for Ericsson , ZTE & Huawei (BSCs, RNCs, BTSs, NodeBs & enodeBs). - Monitor CS, UDM and IMS nodes KPIs. - Monitor charging and EPC nodes. KPIs - Monitor VAS nodes and services.