Islam Samir

Technical Support EngineerFull Time

• Job Details:Provided expert guidance on vehicle lubricants and Mannol product selection, ensuring compatibility with diverse engine and transmission systems while addressing customer queries on technical specifications and product usage.  Supported sales efforts through technical expertise, including interpreting service manuals, conducting compatibility research, and offering practical solutions to enhance customer confidence and satisfaction.  Handled technical queries on viscosity grades, OEM specifications, and product equivalency for competitive brands like Shell, TotalEnergies, and Liqui Moly;

Assistant Manager of the parts departmentFull Time

• Job Details:Filtering and removing all unused codes on the company'slocal system;  Originatingnewcodes and barcodes at Microsoft Dynamics AX;  Creating a partslist (exploding viewandCompany’s Arabic descriptions) to be used in the sales process and;  Controllinginventory and checking the warehouse's availability.