Islam Mohamed Salman

Cib

• Growth banker aFull Time

  Feb 2022 - Present -3 yrs, 5 months

  Egypt , Giza

  • Job Details:• Enhancing the marketing process for credit facilities (Up-Selling) and coordinate with other SBU ‘s (Cross Selling). • Improving the profitability of SME portfolio. • Ensure the implementation of marketing strategy within the SME section • Identify existing and potential key SME Clients and define their needs • Manage SME Clients relationships in a way to achieve set targets. • Maximize the up-selling and cross-selling of other SBU’s products and services • Identify new products and services to meet Clients requirements and needs. • Ensure steadiness and growth for both Credit Facilities and Deposits portfolio’s (simultaneous Growth) • Oversee the state of the clients to ensure their solvency. • Liaise with segments to provide high quality service levels and ensure adequate turnaround times. • Collect all required documents to make a credit decision. • Implementing field visits to SME clients • Follow up clients complaints, and service recovery process. • Review and recommend credit requests to ensure adherence to credit policies, and appropriate risk-return propositions.
• Operation support coordinatorFull Time

  Oct 2020 - Feb 2022 -1 yr, 4 months

  Egypt , Giza

  • Job Details:• Perform the operational functions related to funds transfers, cheque collection, certificates, non-cash items, custody, accounts, & deposits in addition to offloading the Sales & Service area from any operational activities to ensure better customer experience. • Process and perform all requests received from sales and service area (Non-Financial Requests) related to new accounts & existing ones, various customer requests related to bank products and services to ensure finalizing all operational related functions according to the set TAT. • Handles all the allocated operational functions with strict adherence to set processes (Opening Accounts, handling existing accounts, handling TDs & CDs, ATM insertetc ) File and carefully maintain bank data, documents in an efficient and timely manner according to bank's SOPs and manuals. Ensure accurate reconciliation and daily balancing of security items are conducted as per SOP. • Handle all the requested data related to the designated roles • Proceed with all collection cheques requests according to the bank SOP. Ensure accuracy of data/documents in order to avoid any returned cases from central operations. • Ensure Sending all operational documents to central operations departments according to the standard turnaround time/cut-off time& according to the agreed the service level agreement Coordinate with retail operations, Card center, branches, units or any other concerned departments to resolve any customer problems, complaints and queries. • Ensure safe and proper custody of security items (credit cards/ debit cards/ cheque books/ pins/ documents and acknowledgements) including handing over/ taking over. Deviations and exceptions reporting in branch monthly exception report in a timely manner. • Implement “Anti-money laundering law” and “knows your customer” concepts. Meeting operations cross selling targets without affecting their primary work and service standards in order to contribute in the achievement of the branches KPIs.
• TellerFull Time

  Sep 2018 - Oct 2020 -2 yrs, 1 month

  Egypt

  • Job Details:• Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s. • Process all the cash counter transactions accurately in accordance with the set objectives. • Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance. • Perform all the ATM functions including preparing daily proof sheet, handling captured cards, filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance. • Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault. • Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual. • Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs. • Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to. • Check counterfeit currencies, checks and identifies