Islam Salah

Operational Training Analyst

• Job Details:Developed comprehensive training plans, leading to a 20% improvement in trainee performance. Implemented LMS tools, streamlining onboarding processes and reducing completion time by 15%. Conducted performance assessments and data analysis to enhance training effectiveness. Collaborated with cross-functional teams to identify and address training gaps.

Quality Control

• Job Details:Ensured compliance with quality standards through audits and corrective actions. Improved workflows to boost efficiency and service quality. Led and mentored the quality control team. Analyzed data to support decisions and enhance customer satisfaction.

Trainer

• Job Details:Successfully trained 20+ groups for Americana Bahrain, boosting customer satisfaction scores by 18%. Designed custom training modules, improving call handling times by 10%. Delivered interactive workshops to enhance agent skill sets and knowledge retention. Monitored trainee progress and provided actionable feedback to ensure continuous improvement.