Islam Saber

Sales AdvisorFull Time

• Job Details:Offering consultancy service in the real estate market and helping the client to choose the best residential or commercial unit fitting his requirements

senior specialistFull Time

• Job Details:Orange is a network operator and creator of digital experiences in 29 countries and for 263 million customers.   *Being challenged with the unnecessary complaints sent to my department and the stress which it caused to my team, I managed to create a unique training for the front liners thus minimizing the no. of complaints and enhancing the overall customer experience.   *I have been the best Achiever for 3 successive Half Years (Hs) *I trained 550 call center agents for 55 days in 165 Hour   Being an effective communicator and ensure all complaints are acknowledged in a timely manner Managing the resolution of customer complaints, within given timescales. I was the first point of contact for all customer related issues. Maximizing customer satisfaction and ensuring full communication at all times. Providing a complaint trends and communicate lessons learnt to my team members and highlighting any work around done effectively to my direct managers , so that  service levels can be improved