IR

Islam Ahmed Ragheb

Sr.RTM at Elmenus.com

Haram, Giza, Egypt

Work Experience

  • Workforce supervisorFull Time

    Taager

    May 2022 - Present -3 yrs, 1 month

    Egypt , Cairo

      • Elmenus.com

      • Sr.RTMFull Time

        Jul 2021 - Present -3 yrs, 11 months

        Egypt , Cairo

        • Job Details:-Real time all queues. -Reporting SLAs . -Forecasting for different Queues (Chats/Tickets/Backoffice/Rejection/Fleet chats/Call center) -Capacity plane for different Queues -scheduling for all queues agents .

      • RTMFull Time

        Feb 2020 - Jul 2021 -1 yr, 5 months

        Egypt , Cairo

        • Job Details:-Real time for all Queues -Reporting SLAs -Reporting weekly OKRs

      • Customer Service SpecialistFull Time

        Aug 2019 - Feb 2020 -6 months

        Egypt , Cairo

        • Job Details:Chats agent , customer support

      Education

      • Bachelor's Degree in Computer

        Misr University for Science and Technology (MUST)

        Jan 2017 

      Skills

      • Call Center
      • workforce
      • Analysis
      • Microsoft Excel
      • Performance Management
      • Microsoft Word
      • Customer Care
      • Microsoft Powerpoint

      Languages

      • English

        Intermediate
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