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Islam Mohamed Nasr

Customer Service Supervisor at Ellaithy auto group

Ain Shams, Cairo, Egypt

Work Experience

  • Customer Service SupervisorFull Time

    Ellaithy auto group

    Nov 2023 - Present -1 yr, 8 months

    Egypt , Cairo

    • Job Details:Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts

  • Call center team leaderFull Time

    Banque Misr

    Aug 2022 - Oct 2023 -1 yr, 2 months

    Egypt , Cairo

    • Call center team leaderFull Time

      National bank of Egypt

      Jul 2019 - Sep 2022 -3 yrs, 2 months

      • Call Center AgentFull Time

        National bank of Egypt

        Jun 2016 - Jun 2019 -3 yrs

          • Education

          • Bachelor's Degree in Information systems management

            Future Academy

            Jan 2013 

          Skills

          • Customer Service
          • Microsoft Office
          • Customer Care
          • Microsoft Excel
          • Microsoft Word
          • Customer Relations
          • Customer Satisfaction
          • MS Office
          • Customer Support
          • Communication skills
          View More

          Languages

          • Arabic

            Fluent

          • English

            Intermediate

          Training & Certifications

          • WFM

            Go Solution·2021

          • First time Leadership

            Go Solution·2020
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