
Islam Mohamed Bedewi
Senior Sales Representative at Aman for financial services
Boulaq Dakrour, Giza, EgyptWork Experience
Senior Sales RepresentativeFull Time
Aman for financial services
Nov 2018 - Present -6 yrs, 8 months
Egypt , Giza
- Job Details:Assist the Retail Store Manager in planning and implementing strategies to attract customers Coordinate daily customer service operations (e.g. sales processes, orders and payments) Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain store inventory Evaluate employee performance and identify hiring and training needs Supervise and motivate staff to perform their best Coach and support new and existing Sales Associates Monitor retail operating costs, budgets and resources Suggest sales training programs and techniques Communicate with clients and evaluate their needs Analyze consumer behavior and adjust product positioning Handle complaints from customers Research emerging products and use information to update the store’s merchandise Create reports, analyze and interpret retail data, like revenues, expenses and competition Conduct regular audits to ensure the store is functionable and presentable
Customer service representativeFull Time
Xceed
May 2014 - Nov 2018 -4 yrs, 6 months
Egypt , Giza
- Job Details:I receive inbound calls , e-mailing , chating with our customer to solving thire issues , determining complains to direct it to responsibilit department and handling customer inquiries by knowledge base , updating customers database by system applications. I doing another role as outbound team I surveying with customers our products and customer service to ensure that meet our quality caritiera
Education
Bachelor's Degree in Law
Cairo University (CU)Jan 2005 - Jan 2011 - 6 yr
Activities
Retail representative at Private business
Student Activity
Jan 2007 - Dec 2011 -4 yrs, 11 months
Languages
English
Advanced
Training & Certifications
Excel
Yat·2017English
SYE·2010ICDL
Cairo university·2007