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Islam Mohamed Bedewi

Senior Sales Representative at Aman for financial services

Boulaq Dakrour, Giza, Egypt

Work Experience

  • Senior Sales RepresentativeFull Time

    Aman for financial services

    Nov 2018 - Present -6 yrs, 8 months

    Egypt , Giza

    • Job Details:Assist the Retail Store Manager in planning and implementing strategies to attract customers Coordinate daily customer service operations (e.g. sales processes, orders and payments) Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain store inventory Evaluate employee performance and identify hiring and training needs Supervise and motivate staff to perform their best Coach and support new and existing Sales Associates Monitor retail operating costs, budgets and resources Suggest sales training programs and techniques Communicate with clients and evaluate their needs Analyze consumer behavior and adjust product positioning Handle complaints from customers Research emerging products and use information to update the store’s merchandise Create reports, analyze and interpret retail data, like revenues, expenses and competition Conduct regular audits to ensure the store is functionable and presentable
  • Customer service representativeFull Time

    Xceed

    May 2014 - Nov 2018 -4 yrs, 6 months

    Egypt , Giza

    • Job Details:I receive inbound calls , e-mailing , chating with our customer to solving thire issues , determining complains to direct it to responsibilit department and handling customer inquiries by knowledge base , updating customers database by system applications. I doing another role as outbound team I surveying with customers our products and customer service to ensure that meet our quality caritiera
  • Education

    • Bachelor's Degree in Law

      Cairo University (CU)

      Jan 2005 - Jan 2011 - 6 yr

    Activities

    • Retail representative at Private business

      Student Activity

      Jan 2007 - Dec 2011 -4 yrs, 11 months

    Skills

    • Customer Service
    • Microsoft Office

    Languages

    • English

      Advanced

    Training & Certifications

    • Excel

      Yat·2017
    • English

      SYE·2010
    • ICDL

      Cairo university·2007
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