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Islam Mohamed ElShabrawy

https://www.linkedin.com/in/islam-mohamed-b771421b9/

Bab Sharq, Alexandria, Egypt

Work Experience

  • Hospitality ManagerFull Time

    Elite Hospital

    May 2024 - Present -1 yr, 2 months

    • Job Details:Handling 4 departments (Food – Beverages – Housekeeping - laundry) • Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency. • Supervising staff members and communicating the importance of customer satisfaction. • Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities. • Maintaining a high standard of customer service according to company operating procedures. • Attending to any complaints logged by guests in a professional and timely manner. • Performing monthly evaluations of staff members according to performance and participation. • Preparing the monthly budget of the hospitality division and creating expenditure reports for senior management Monthly review. • Working with the human resources department to recruit and train new personnel. • Determining the future goals of the hospitality division by studying market trends and working with the marketing team.
  • Operation DirectorFull Time

    Vesta Hospitality

    Jul 2023 - Apr 2024 -9 months

    Egypt , Cairo

    • Job Details:Plan and direct the hotel’s apartments main operations including quality, standards, cleanliness, guest satisfaction. • Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations. • Work alongside all HODs to ensure the smooth running of the day-to-day operations. • Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback. • Deputies for the General Manager in his absence and at various meetings & events. • Responsible for maximizing profit through the consistent delivery of the highest standard of service. • consistent implementation and review of SOP's throughout all Departments. • Responsible for all the day-to-day queries, complaints or problems that arise in the hotel. • Monitor the hotel functions book and familiarize yourself with all updates & amendments. • Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly. • Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel. • Carry out Duty Management shifts as required. • Conduct regular fire walks and Health & Safety audits. • Promote a positive employee relations culture through effective communication and regular team meetings. • Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming
  • Hospitality DirectorFull Time

    Landmark Group

    Apr 2022 - Present -3 yrs, 3 months

    Egypt , Alexandria

    • Job Details:Work Environment Responsible for the overall operations of the departments: • The front office • Housekeeping • Food and beverage • Leisure services, Ensure that all operations are running smoothly My scope of work: • Defining, implementing and revising operational policies and guidelines for the organization • Developing and executing new growth directives • Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs • Working with the human resources department to develop and implement staff evaluation parameters • Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance • tracking of the company’s revenue margins and conduct budget reviews to maximize profits • Overseeing client support services • Managing procurement and resource allocation • Ensuring that hotel guests feel welcome in a friendly environment by greeting them upon arrival and checking in with them periodically during their stay to ensure they are happy with their accommodations • Establishing and enforcing rules of conduct to ensure that all guests feel safe and comfortable while staying at the hotel • Managing the daily operations of the hotel including hiring and training staff, developing and implementing policies, and ensuring that all standards are being met • Ensuring that all hotel rooms and facilities are clean, comfortable, and ready for customers at all times • Ensuring that hotel facilities are well maintained and equipped with any needed supplies or equipment to ensure a high level of customer satisfaction • Managing and scheduling maintenance staff to ensure that the hotel is well-maintained • Ensuring that all employees are trained properly on their job duties and areupholding company standards for service quality
  • Compound ManagerFull Time

    Asyad Holding Group, Saudi Arabia

    May 2020 - Feb 2022 -1 yr, 9 months

    Saudi Arabia , Jeddah

    • Job Details:Manage and administer all social public housing programs, services, and properties to ensure they are delivered and maintained in an effective and efficient manner. • Implement and administer policies and procedures • Manage properties and programs • Build relationships and liaise with other organizations • Manage and supervise contracts and contractors • Respond to and manage crisis and/or emergency situations • Prepare and implement strategic and operational plans • Manage office procedures. • Manage and administer all financial responsibilities and obligations to ensure that the compound is operating within established financial legislation, terms, and conditions. • Prepare and submit budgets for Board approval. • Manage and administer accounts and reserve funds. • Establish and maintain internal financial controls. • Manage the accounts payables and receivables and payroll and benefits. • Analyze financial reports and conduct financial analysis. • Manage the ongoing maintenance of resident and staff housing units to ensure that all housing is safe and maintained within established codes and standards. • Assess and prioritize work in conjunction with the Housing Maintenance. • Supervise the maintenance program. • Review and analyze maintenance reports and unit condition ratings. • Maintain internal controls and standards concerning maintenance and repairs. • Identify operational requirements and ensure required measures are taken. • Manage human resources to ensure that all staff can complete assigned tasks and that morale is maintained. • Establish staff procedures. • Review and develop job descriptions. • Recruit and orient new staff. • Coach and counsel employees. • Conduct employee evaluations. • Assess training needs and facilitate training opportunities. • Implement corrective action when necessary. • Provide support and advice to the Board of Directors to ensure Board Members are aware of operations and able to make informed decisions. • Make recommendations and draft policies and motions. • Liaise with residents regarding issues and concerns and manage resident’s relations to ensure that their needs are reasonably met and that they comply with the terms and conditions of their lease.
  • Education

    • MSc in Hotel's Management

      Alexandria University (ALEXU)

      Jan 2000 - Jan 2004 - 4 yr

    • Bachelor's Degree in Alexandria university

      Hotel's & Tourism

      Jan 2000 

    Achievements

    with 19 years experiences in Hospitality industry with 6 times experiences in pre opening 5 * properties in GCC (Hotel manager / Deputy G.M in 5 stars Resort & Spa) Bachelor of Tourism and Hotels / Management Division 2000 Master degree in hospitality management 2004 Well knowledge with : ( Property Management -Hospitality services - security and safety - quality-Hospitality Management ) ISO 9001 ISO 14001 ISO 22000 | Operations Compound management )

    Skills

    • Operations
    • Property Management
    • Health, Safety and Environment
    • ISO 9001
    • ISO 22000
    • ISO 14001
    • TQM
    • Risk Management
    • HACCP

    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • Russian

      Intermediate
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