Islam Mamdouh Medany

Premier ManagerFull Time

• Job Details:• Deputy of the Branch Manager . • Strengthen the Bank relationship with the current premier customers. • Deliver the Bank products and services to new customers. • Managing the assigned portfolio. • Increase branch portfolio of the Premier customers.

Privilege Relationship ManagerFull Time

• Job Details:•Provide affluent customers with information on all bank products to increase customer awareness and ensure high level of quality service. •Achieve assigned targets, volume, attrition and cross sell for the branch in both assets and liabilities to ensure that targets are met. •Track customer’s inflow and outflow and contact affluent customers to seek any information on reasons for unexpected behaviors to maintain better quality service level and meet set budgets. •Handle customers queries and complaints and ensure effective closure of complaints within the set of TAT and SLA to reach customer satisfaction and loyalty. •Prepare daily sales reports including sales activities and call reports to be shared with the branch manager to track sales performance achievement versus budget. •Introduce and promote alternative channels to customers to reduce traffic in branches. •Provide feedback to the branch manager on any possible fraud and risks for guidance and assistance.