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Islam Mamdouh Farouk

System Administrator at SERA Group‏

New Cairo, Cairo, Egypt

Work Experience

  • System AdministratorFull Time

    SERA Group‏

    Oct 2024 - Present -9 months

    • Job Details:I specialize in managing and configuring enterprise IT infrastructure, including servers, storage, and virtualization. :My expertise includes Virtualization & Servers: Deploying and maintaining ESXI and Hyper-V environments, installing and configuring Windows & Windows Server. Network & Security: Designing and implementing network architecture across 15 branches, securing infrastructure with Sophos Firewall, and supporting 1,500+ users. System Administration: Setting up and managing Active Directory, File Servers, and multi-domain environments. VoIP & ERP: Configuring Cisco IP phones using Issabel and managing Odoo users. I ensure seamless IT operations by optimizing system performance, troubleshooting issues, and providing user support across the organization
  • It SpecialistFull Time

    Etisal International

    Nov 2023 - Oct 2024 -11 months

    Egypt , Cairo

    • Job Details:I provide comprehensive technical support, ensuring the smooth operation of systems, networks, and software solutions within the organization. My expertise lies in troubleshooting hardware and software issues.
  • Customer Service AssistantFull Time

    Amazon

    May 2023 - Nov 2023 -6 months

    • Education

      • Bachelor's Degree in physics

        Zagazig University (ZU)

        Jan 2020 

      Skills

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      Languages

      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • Introduction to Cyber Security

        Youtube·2024
      • SCE 401

        Youtube·2024
      • MCSA

        Youtube·2024
      • Linux Red-Hat Administration I

        Youtube·2024
      • CCNA

        NTI·2023
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