
Islam Mamdouh Farouk
System Administrator at SERA Group
New Cairo, Cairo, EgyptWork Experience
System AdministratorFull Time
SERA Group
Oct 2024 - Present -9 months
- Job Details:I specialize in managing and configuring enterprise IT infrastructure, including servers, storage, and virtualization. :My expertise includes Virtualization & Servers: Deploying and maintaining ESXI and Hyper-V environments, installing and configuring Windows & Windows Server. Network & Security: Designing and implementing network architecture across 15 branches, securing infrastructure with Sophos Firewall, and supporting 1,500+ users. System Administration: Setting up and managing Active Directory, File Servers, and multi-domain environments. VoIP & ERP: Configuring Cisco IP phones using Issabel and managing Odoo users. I ensure seamless IT operations by optimizing system performance, troubleshooting issues, and providing user support across the organization
It SpecialistFull Time
- Job Details:I provide comprehensive technical support, ensuring the smooth operation of systems, networks, and software solutions within the organization. My expertise lies in troubleshooting hardware and software issues.
Education
Bachelor's Degree in physics
Zagazig University (ZU)Jan 2020
Skills
- install windows 7 - 10
- Microsoft Office issues
- Cisco IP devices ( Hard-Soft )
- Ticketing System
- Hardware Troubleshooting
- Network Troubleshooting
- Software Troubleshooting
- MCSA
- Vmware
- Firewall
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Introduction to Cyber Security
Youtube·2024SCE 401
Youtube·2024MCSA
Youtube·2024Linux Red-Hat Administration I
Youtube·2024CCNA
NTI·2023