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Islam Mahmod

Travel industry council of Ontario at Teleperformance (Expedia for TD)

Alexandria, Egypt

Work Experience

  • Customer Service RepresentativeFull Time

    Concentrix

    Nov 2019 - Present -5 yrs, 8 months

    Egypt , Cairo

    • Job Details:Working in Sirius XM satellite radio retention queue. Making sure that the company retaining customer and resolving issues related to customer service and customer satisfaction.

  • Travel industry council of OntarioFull Time

    Teleperformance (Expedia for TD)

    Nov 2018 - Present -6 yrs, 8 months

    • QAFull Time

      Arabizone.net

      Dec 2015 - Present -9 yrs, 7 months

      Egypt , Alexandria

      • Job Details:Working On Quality control for Arabizone.net Prepares reports on tests performed for measuring quality, quantity and composition. Arrange and coordinate in external quality audits for Teachers and processes.

    • customer service agentFull Time

      Vodafone UK

      Jul 2015 - Nov 2018 -3 yrs, 4 months

        • Education

        • Bachelor's Degree in Arabic language

          Alexandria University (ALEXU)

          Jan 2021 

        • High School - Thanaweya Amma

          Tarek Ben Ziad

          Jan 2007 

        Skills

        • Six Sigma
        • Root Cause Analysis
        • Adobe Premiere
        • Research
        • computer
        • Customer Care
        • Performance Management
        • fast learner

        Languages

        • Arabic

          Fluent

        • English

          Fluent

        • French

          Beginner

        • Italian

          Beginner

        • German

          Beginner

        Training & Certifications

        • PPV

          Teleperformance·2019

        • TICO

          Travel industry council of Ontario·2018
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