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Islam Khrbish

Operation Manager

Qutur, Gharbia, Egypt

Work Experience

  • Operation ManagerFull Time

    Mama Chicken Restaurant Company (Kuwait)

    Dec 2017 - Feb 2020 -2 yrs, 2 months

    Kuwait , Salmiya

    • Job Details:Provides leadership and direction to all Food and Beverage outlets and staff including Restaurants, In Room Dining, Café Services and Beverage outlets. Manages the daily activities and monitors the performance of the Food and Beverage management and service teams. Verifies that Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Administration (OSHA) and regional guidelines are maintained. Assists the Director of Food and Beverage (F&B) in developing and managing the strategic plan for the Food and Beverage division including budget administration, forecasting, inventory and cost control. Researches market trends and concepts to maintain guest satisfaction. Manages Hall team including annual performance evaluations, career planning and training requirements
  • Production ManagerFull Time

    Greencore prepared meals ( England )

    Nov 2010 - Jun 2014 -3 yrs, 7 months

    United Kingdom , Sheffield

    • Job Details:Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Financial Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality Management Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling.Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices. Maintains quality service by establishing and enforcing organization standards.
  • Guest Relations OfficerFull Time

    S.T.S Entertainment

    Jul 2007 - Nov 2009 -2 yrs, 4 months

    Egypt , South Sinai

    • Job Details:Welcoming guest in hotel. Explaining to guest all services available. Documenting all complaints. Communicating problems with assigned departments.
  • Education

    • Vocational in Catering and Hospitality

      Manchester College

      Jan 2013 - Jan 2013 - 0 Month

    • College Diploma in IT

      OCR-Oxford Cambridge and RSA Examinatio

      Jan 2012 

    • Bachelor's Degree in Languages & Translation

      Al-Azhar University

      Jan 2007 

    Skills

    • Customer Care
    • Office Tools
    • Networking
    • Translation
    • Food & Beverage
    • Food Safety Management

    Languages

    • English

      Fluent
    • German

      Intermediate

    Training & Certifications

    • NCFE Certificate in principles of Customer Service

      NCFE·2015
    • Level 2 award in health and safety in catering

      Charted Institute of Environmental Health·2011
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