
Islam Khrbish
Operation Manager
Qutur, Gharbia, EgyptWork Experience
Operation ManagerFull Time
Mama Chicken Restaurant Company (Kuwait)
Dec 2017 - Feb 2020 -2 yrs, 2 months
Kuwait , Salmiya
- Job Details:Provides leadership and direction to all Food and Beverage outlets and staff including Restaurants, In Room Dining, Café Services and Beverage outlets. Manages the daily activities and monitors the performance of the Food and Beverage management and service teams. Verifies that Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Administration (OSHA) and regional guidelines are maintained. Assists the Director of Food and Beverage (F&B) in developing and managing the strategic plan for the Food and Beverage division including budget administration, forecasting, inventory and cost control. Researches market trends and concepts to maintain guest satisfaction. Manages Hall team including annual performance evaluations, career planning and training requirements
Production ManagerFull Time
Greencore prepared meals ( England )
Nov 2010 - Jun 2014 -3 yrs, 7 months
United Kingdom , Sheffield
- Job Details:Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Financial Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality Management Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling.Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices. Maintains quality service by establishing and enforcing organization standards.
Guest Relations OfficerFull Time
S.T.S Entertainment
Jul 2007 - Nov 2009 -2 yrs, 4 months
Egypt , South Sinai
- Job Details:Welcoming guest in hotel. Explaining to guest all services available. Documenting all complaints. Communicating problems with assigned departments.
Education
Vocational in Catering and Hospitality
Manchester CollegeJan 2013 - Jan 2013 - 0 Month
College Diploma in IT
OCR-Oxford Cambridge and RSA ExaminatioJan 2012
Bachelor's Degree in Languages & Translation
Al-Azhar UniversityJan 2007
Languages
English
FluentGerman
Intermediate
Training & Certifications
NCFE Certificate in principles of Customer Service
NCFE·2015Level 2 award in health and safety in catering
Charted Institute of Environmental Health·2011