Islam Khalid Mohamed

Majid Al Futtaim

• It AdministratorFull Time

  Jul 2018 - Present -7 yrs, 2 months

  United Arab Emirates , Dubai

  • Job Details:Perform remote troubleshooting through diagnostic techniques and pertinent questions • Provides resolution for escalated service tickets • Works with clients to evaluate and solve technical problems • Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes • Configures and supports internal and/or external networks • Develops and maintains all systems, applications, security, and network configurations • Troubleshoots network performance • Recommends upgrades, patches, and new applications and equipment • Maintains a log of completed work using an incident- tracking application • Supporting a team with more than 3700 end user and 10 commercial application and customized servers application • Supporting remotely china branch (server maintenance end user laptops configuration commercial application troubleshooting ) • Avaya PBX support and troubleshooting issue for our head office UAE • Working on Jira platform and creating projects • Jira Administrator and Cloud Service desk • Power BI and created a lot of KPI dashboards • ZIWO Cloud administrator • IAM (identity Access Manager) SailPoint Administrator Privileged Access Management, Automated Provisioning and Deprovisioning, Separation of Duties based on the user role, and Full-Service Workflow Management • Azure user administrator role • Active directory Users and Computer admin. manage the FSMO server roles, reset passwords, unlock users,
• It Help DeskFull Time

  Oct 2017 - Jul 2018 -9 months

  United Arab Emirates , Ajman

  • Job Details:nstalling and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology Possibly training more junior staff members