
Islam Khaled Fouad
Senior teller at Credit Agricole Egypt
Hadayek Alahram, Giza, EgyptWork Experience
SME "Subject Matter Expert"Full Time
Gearbest
Dec 2018 - Apr 2019 -4 months
- Job Details:Providing direction and communication to Advisors so that the live chats are answered in a timely, efficient and knowledgeable manner. Handling the complicated cases which are escalated by level 1 Executives or needs more attention.
Education
Bachelor's Degree in Accounting
October 6 University (OU)Jan 2016
High School - Thanaweya Amma
Dar El Tarbiah Language SchoolJan 2012
Skills
- Customer Service
- handling skills
- Customer Satisfaction
- Customer Care
- Customer Relations
- Problem Solving
- Time Management
- Cash Handling
- Multitasking
- Relationship Building
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Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner
Training & Certifications
Loans Center Department
QNB·2014Purchases Department
QNB·2013