Islam Hammad

Operations Team Manager at Etisalat Global Services

Cairo, Egypt

Nov 2022 - Present -2 yrs, 8 months

Egypt , Cairo

Senior Group

Jan 2021 - Sep 2022 -1 yr, 8 months

Egypt

Job Details:* Responsible for 3 branches of the company (Zagazig - Banha - Ismailia). * Recruitment and Supervising branch managers and head of departments ( Sales, Call center, Marketing , Finance and Training departments for engineers and consulting) * Arranging with branch managers to develop and implement training plans to fully raise the performance of the branches * Arranging with branch managers to develop seasonal advertising plans for each branch and follow up their implementation with the Marketing Department and the extent of their impact and results on sales and the required monthly target.

Creative Group

Jun 2019 - Nov 2020 -1 yr, 5 months

Egypt

Creative Group

Jan 2018 - May 2019 -1 yr, 4 months

Egypt

Job Details:* Recruitment Officer for the Call Center and Reception Department. * Develop the appropriate training plan for the two departments and the dates of its implementation to raise performance. * Measuring the kpis of the two departments, which is reflected in sales and the number of complaints. * Recruitment officer for the departments of engineers in coordination with the heads of departments.