Islam Gamal eldin Khafaga
Customer service operations manager at Raya Contact Center
Haram, Giza, EgyptWork Experience
Call Center ManagerFull Time
El Sewedy Education - The Knowledge Hub Universities
Feb 2019 - Present -6 yrs, 5 months
Egypt , Cairo
- Job Details:Managing call center serving several international universities all over the world
Customer service operations managerFull Time
May 2016 - Present -9 yrs, 2 months
Egypt , Cairo
- Job Details:Leading customer service team and handling client requirements
Customer service team manager/etisalat UAE tech supportFull Time
Feb 2014 - Feb 2019 -5 yrs
Egypt , Cairo
- Job Details:Customer service senior team leader with 7 years of experience and working with (customer service business/outsourcing/offshoring) market leader companies (xceed,Vodafone,rays)
Customer service team leaderFull Time
Education
Bs in International trade
Advanced Academy El-haramJan 2002 - Jan 2006 - 4 yr
High School - Thanaweya Amma
haram high schoolJan 2002
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
On track management course
Rays rcc·2015Operation managment
Vodafone egypt·2010Icdl
Unisco·2007