Islam Ismail

International Account AdvisorFull Time

• Job Details:I have worked for around 2 years at Vodafone UK where I have gained the experience to deal with difficult and mostly unsatisfied British customers on a daily basis with a primary goal of ensuring their satisfaction and instant resolution on the call as well as frequently handling managerial escalations from less experienced colleagues, also allowing new employees to listen to my calls on the spot in order to help them gain the necessary soft skills to achieve the required targets