Islam Ahmed Ibrahim

Sales And Marketing ManagerFull Time

• Job Details:• Develop a long-term and short-term plan to achieve the highest possible profit rate • Hiring for full team in the marketing and sales departments • Complete training for the new team on how to use marketing skills to highlight the importance of the Software plus full training in soft skills and communication • Set new rules , policy , procedures & KPIS for new team • Establishing a new structure for the customer service department and purchasing a new system and equipment for receiving and sending calls • Full coordination of the exhibitions and events to be participated in Cairo • Develop a plan to coordinate communication between departments inside company • Work on developing the CRM program to meet all customer needs

Account ManagerFull Time

• Job Details:• Supervising Create online stores that include many products for customers • Activate the sold domains bearing the store name • Solve all technical problems facing customers during create the store in case the first line unable to handle • Making sure of the customer satisfaction and agents are achieving the agreed SLA.

Operation SupervisorFull Time

• Job Details:• Report and Create, Modify Attendance and Performance sheets. • Handle and manage the floor during the day. • Interact and coordinate with other departments to resolve customer issues. • Determine further action or final completion on customer cases received. • Test, analyze and clear customer reported trouble. • Escalate customer trouble issues when appropriate. • Finding ways to motivate Advisors. • Monitoring the SLA and Agent KPIs