II
Islam Ibrahim
Teamleader at Concentrix
Mohandessin, Giza, EgyptWork Experience
TeamleaderFull Time
- Job Details:-Create an inspiring team environment and set clear team goals. -Empowering team members with skills to improve their confidence,product knowledge, and communication skills. -Oversee day-to-day operation,analyze performance and prepare reports. -Monitor team performance to discover training needs and provide coaching. -Listen to team members'feedback and resolve any issues. -Recognize high performance and reward accomplishments.
Travel CoordinatorFull Time
- Job Details:-Calculate expenses and write and sell tickets to the passengers. -Help passengers by answering questions on travel arrangements. - Assisting passengers to plan for their trips. - Extract team sales in a weekly basis
Travel ConsultantFull Time
Wonder travel
Feb 2017 - Sep 2018 -1 yr, 7 months
Egypt , Cairo
- Job Details:Calculate expenses and write and sell tickets to the passengers. Help passengers by answering questions on travel arrangements. Help passengers to plan for their trips. Help to make and confirm reservations. Make accurate bookings for customers. Provide good customer service. Re-book tickets and other arrangements.
Education
Bachelor's Degree in Tourism & Hotels
Minia UniversityJan 2016
Skills
- Customer Care
- Computer Skills
- Customer Support
- call center representative
- Team Leading
- team leader
- Operations Management
- Amadeus gds
- Sabre GDS
- Galileo
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Languages
English
Fluent