II

Islam Ibrahim

Teamleader at Concentrix

Mohandessin, Giza, Egypt

Work Experience

  • TeamleaderFull Time

    Concentrix

    May 2021 - Present -4 yrs, 2 months

    Egypt , Cairo

    • Job Details:-Create an inspiring team environment and set clear team goals. -Empowering team members with skills to improve their confidence,product knowledge, and communication skills. -Oversee day-to-day operation,analyze performance and prepare reports. -Monitor team performance to discover training needs and provide coaching. -Listen to team members'feedback and resolve any issues. -Recognize high performance and reward accomplishments.
  • Travel CoordinatorFull Time

    Seera Group

    Oct 2018 - Aug 2021 -2 yrs, 10 months

    Egypt

    • Job Details:-Calculate expenses and write and sell tickets to the passengers. -Help passengers by answering questions on travel arrangements. - Assisting passengers to plan for their trips. - Extract team sales in a weekly basis
  • Travel ConsultantFull Time

    Wonder travel

    Feb 2017 - Sep 2018 -1 yr, 7 months

    Egypt , Cairo

    • Job Details:Calculate expenses and write and sell tickets to the passengers. Help passengers by answering questions on travel arrangements. Help passengers to plan for their trips. Help to make and confirm reservations. Make accurate bookings for customers. Provide good customer service. Re-book tickets and other arrangements.
  • Education

    • Bachelor's Degree in Tourism & Hotels

      Minia University

      Jan 2016 

    Skills

    • Customer Care
    • Computer Skills
    • Customer Support
    • call center representative
    • Team Leading
    • team leader
    • Operations Management
    • Amadeus gds
    • Sabre GDS
    • Galileo
    View More

    Languages

    • English

      Fluent
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