
Islam Abu hares Muhamed
Call Center Agent
Zaytoun, Cairo, EgyptWork Experience
Education
Bachelor's Degree in Arts
Cairo University (CU)Jan 2020
Achievements
I have 4 months of experience working in the customer service department at the British Council, where I effectively fulfilled the function of an outbound sales representative. This experience has given me important insights into client demands, addressing questions, resolving issues, and successfully engaging with abroad customer base. I have consistently met and exceeded sales targets, gaining recognised as a topachiever in the outbound team at BC for three consecutive months & also the Top achiever for the last Quarter.
Skills
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Work Planning
- Workshop Management
- Human Resources (HR)
- English Translation
- Public Speaking
- Risk Control Self Assessment
- Computer Skills
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
English Upper intermediate level achieved
British Council·2023General English Course
Real soft house·2019