Islam Hesham Hesham
Customer Service Representative at UX-Centers 'Altice USA - Optimum'
Zagazig, Sharqia, EgyptWork Experience
Customer Service SupervisorFull Time
UX-Centers 'Altice USA - Optimum'
Aug 2020 - Present -5 yrs, 1 month
Egypt , Cairo
- Job Details:I'm working to develop my team members in many aspects to help them be in the right track to help the customers efficiently and effectively.
Customer Service RepresentativeFull Time
UX-Centers 'Altice USA - Optimum'
Jan 2020 - Present -5 yrs, 8 months
Egypt , Cairo
- Job Details:Working as a Customer care agent to help customer resolve their issues whether it is technical issues or billing in some cases.
Loan OriginatorFull Time
ARB Call Facilities Inc
Jun 2019 - Dec 2019 -6 months
Egypt , Cairo
- Job Details:Working as a loan originator, to investigate the background of the cust and check the availability for the customer to get the loan
Technical support at SMB Etisalat UAEFull Time
RAYA Contact Center
Aug 2018 - Apr 2019 -8 months
Egypt , Cairo
Education
Bachelor's Degree in Electronics and communication engineering
Obour academyJan 2017
Skills
- Technical Support
- Speaking English very well
- Proteus
- C Programming
- Teaching
- Embedded C
- Microcontroller
- computer architecture
- Printed Circuit Board (PCB)
- micro control
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Languages
Arabic
FluentEnglish
Advanced