Islam Samir Helal

Assistant It ManagerFull Time

• Job Details:Managed the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization environments for optimal performance.  Demonstrated strong proficiency in FortiGate firewall management to ensure network security and data protection.  Implemented and maintained PBX and Grand Stream VOIP solutions, enhancing communication efficiency across the organization.  Utilized in-depth knowledge of Aruba AP wireless solutions to design, deploy, and troubleshoot wireless networks, delivering seamless connectivity.  Troubleshot exchange mail server and Office 365 issues, resolving problems promptly to ensure uninterrupted communication and collaboration.  Provided hardware and software troubleshooting to swiftly address technical issues, minimizing downtime and enhancing user experience.  Maintained a comprehensive documentation system using ticketing software, ensuring accurate and organized record-keeping of daily tasks and resolutions.  Executed and delegated regular backup operations, leveraging strong understanding of security protocols and NAS storage solutions (QNAP).  Demonstrated expertise in fundamental Computer Networking protocols including DHCP, DNS, and TCP/IP, optimizing network performance.  Collaborated with the team to improve network administration processes and contributed to system administration tasks.  Utilized sound knowledge of RAID technology and redundancy concepts to ensure data integrity and availability.  Actively participated in the implementation and management of Hyper-V virtualization technologies to streamline server infrastructure

It AssistantFull Time

IT Assistant ManagerFull Time