IH
Islam Hassan
Customer Support Advisor at Vodafone Egypt
Maadi, Cairo, EgyptWork Experience
Customer Service RepresentativeFull Time
Elaa for travel and tourism (Seera group)
Sep 2019 - Dec 2020 -1 yr, 3 months
- Job Details:Dealing with customer belonging to ministry of health (Saudia Arabia ) Handling calls inbound and outbound , Using GDS (Amadeus ) Booking domestic flights Reissue tickets Send (GK) request for airlines and follow up with them Boarding pass and various requests such as ( meals / wheelchair Handling customers complaints Using salesforce system - CRM
Hr and administrative affairs managerFull Time
Alhudhudi company in Jeddah ksa
Jan 2012 - Feb 2019 -7 yrs, 1 month
Education
Bachelor's Degree in Law
Cairo University (CU)Jan 2007
Achievements
Trainer assistant task at Raya contact center
Skills
- Microsoft Office
- Microsoft Excel
- English
- Microsoft Word
- sales skills
- Microsoft Powerpoint
- Administration
- Office management
- Human Resources (HR)
- Secretary
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Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Digital Marketing
Google·2022Ms Excel for Data Analysis
Udemy·2021Amadeus basic and advanced
Leaders avaition academy screen·2019Reservation and ticketing diploma Amadeus system
Leaders avaition academy screen·2019Amadeus course
Leaders avaition academy screen·2019