Islam Elsaed
Merchant wallet operations senior specialist at Etisalat Misr
Maadi, Cairo, EgyptWork Experience
Merchant wallet operations senior specialistFull Time
Jan 2021 - Present -4 yrs, 6 months
Egypt , Cairo
- Job Details:QR Operations Senior Specialist -Launching QR projectfor Etisalat by e& from scratch. -Set Activation and complain handling process, KPIs for merchant walletteam from scratch. -Enhance KYC form and advice otherteams to fill it with best quality to avoid rejection from bank side -Raise system and operation gaps and work on it with BDC, EBC. -Build up financial auditflow to catch any drops in advance, create dashboard to measure all service performance. -Track new Facilitators, Merchants and all banks as pertheir money circulation, market behavior and create professional insights to serve our product. -Track new startups such as PayMob, Sahl, Raseedy,..etc., giving Etisalat new acquisition, proposition and financial solutions.
Education
Bachelor's Degree in Art
Helwan UniversityJan 2016