Islam Fikry

billing specialistFull Time

• Job Details:Service recovery - Billing Team• Check the case and find if the billing issue from system or customer or staff mistake • Manage the status of accounts and balances and identify inconsistencies • Issue and post bills, receipts and invoices • Check the validity of debit accounts• Update accounts receivable database with new accounts or missed payments • Ensure all clients remain informed on their outstanding debts and deadlines• Provide solutions to any relative problems of clients• Write thorough reports on billing activity with clear and reliable data • Calculate and post the refund amount (transfer to bank account or to customer

Customer Service Representative - English SpeakerFull Time

• Job Details:customer service for Etisalat UAE project , mobile service and SMB