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Islam Ahmed Fahmy

Assistant Store Manager at Nespresso Egypt

Haram, Giza, Egypt

Work Experience

  • Assistant Store ManagerFull Time

    Nespresso Egypt

    Mar 2018 - Present -7 yrs, 3 months

    Egypt , Giza

    • Job Details:*Developing relationships with customers *Achieve sales target and coordination with the Director of Brand *Working on MTR weekly or above *Working on weekly inventory ,weekly tasting ,selling point and return goods *Monthly reports to the Director of Operations for the work of staff *Monitor each retrieval and switch operations to customers and make sure their work properly *Make sure the general shape of the branch and the extent of his need for maintenance work
  • Ticketing Agent AmadeusFull Time

    Seera Group

    Jan 2017 - Feb 2018 -1 yr, 1 month

    Egypt , Giza

    • Job Details:*Issue – Reissue – Change tickets *Process EMD for groups *Confirm and modify flight reservations *Prepare and locate records and information for customers and colleagues *Ensure that colleagues and customers follow proper procedures *Keep records and information *Follow-up the Quote on Amadeus
  • Customer Service RepresentativeFull Time

    Vodafone

    Oct 2014 - Nov 2016 -2 yrs, 1 month

    Egypt , Cairo

    • Job Details:*Achieve monthly target *Marketing products to customer *Handel complaint and technical issue *Answer customer inquires *Daily report to supervisor
  • Direct salesFull Time

    Barclays Bank

    Jan 2009 - Dec 2013 -4 yrs, 11 months

    Egypt , Cairo

    • Job Details:*Phone calls and face to face visits to potential customers *Developing relationships with new and existing customers *Display and explain banking products *Convince customers to deal and make contract with them *Achieve monthly sales plan target *Answer customers inquires *Handel complaint *Daily report to manager
  • Education

    • BSC in Accounting

      Cairo University (CU)

      Jan 2012 - Jan 2016 - 4 yr

    • BSC in Information System

      Cairo Academy of Arts

      Jan 2003 - Jan 2007 - 4 yr

    • High School - Thanaweya Amma

      Al Tabary

      Jan 2003 

    Skills

    • Windows (XP, 7, 8 and 10)
    • Microsoft Office

    Languages

    • English

      Advanced

    Training & Certifications

    • Ticketing Amadeus

      Screen Aviation Academy·2019
    • Ticketing Amadeus

      Screen Aviation Academy·2016
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