
Islam Ahmed Fahmy
Assistant Store Manager at Nespresso Egypt
Haram, Giza, EgyptWork Experience
Assistant Store ManagerFull Time
Nespresso Egypt
Mar 2018 - Present -7 yrs, 3 months
Egypt , Giza
- Job Details:*Developing relationships with customers *Achieve sales target and coordination with the Director of Brand *Working on MTR weekly or above *Working on weekly inventory ,weekly tasting ,selling point and return goods *Monthly reports to the Director of Operations for the work of staff *Monitor each retrieval and switch operations to customers and make sure their work properly *Make sure the general shape of the branch and the extent of his need for maintenance work
Ticketing Agent AmadeusFull Time
- Job Details:*Issue – Reissue – Change tickets *Process EMD for groups *Confirm and modify flight reservations *Prepare and locate records and information for customers and colleagues *Ensure that colleagues and customers follow proper procedures *Keep records and information *Follow-up the Quote on Amadeus
Customer Service RepresentativeFull Time
Vodafone
Oct 2014 - Nov 2016 -2 yrs, 1 month
Egypt , Cairo
- Job Details:*Achieve monthly target *Marketing products to customer *Handel complaint and technical issue *Answer customer inquires *Daily report to supervisor
Direct salesFull Time
Barclays Bank
Jan 2009 - Dec 2013 -4 yrs, 11 months
Egypt , Cairo
- Job Details:*Phone calls and face to face visits to potential customers *Developing relationships with new and existing customers *Display and explain banking products *Convince customers to deal and make contract with them *Achieve monthly sales plan target *Answer customers inquires *Handel complaint *Daily report to manager
Education
BSC in Accounting
Cairo University (CU)Jan 2012 - Jan 2016 - 4 yr
BSC in Information System
Cairo Academy of ArtsJan 2003 - Jan 2007 - 4 yr
High School - Thanaweya Amma
Al TabaryJan 2003
Languages
English
Advanced
Training & Certifications
Ticketing Amadeus
Screen Aviation Academy·2019Ticketing Amadeus
Screen Aviation Academy·2016