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Islam Osama Elsharkawi

Operations Manager at Midgulf International LTD, Limassol, Cyprus

Hadayek October, Giza, Egypt

Work Experience

  • Operations ManagerFull Time

    Midgulf International LTD, Limassol, Cyprus

    Jan 2024 - Present -1 yr, 6 months

    Cyprus , Limassol

    • Job Details:• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them. • Supervised operations staff and kept employees compliant with company policies and procedures. • Manage the complete execution of physical trades from the point the contract is issued until the transaction is closed. • Handle financial operations related to transactions, including opening and cashing letters of credit, negotiating and issuing shipping documents, and overseeing credit limits. • Coordinate effectively with the various stakeholders involved in the transaction (internal departments, shipping brokers, insurance, inspection companies, and commercial counterparts), ensuring seamless execution and timely communication. • Abide by the internal operational, risk, compliance, and sanctions policies. • Deliver timely and accurate operational reports. • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

    • Evergrow For Speciality Fertilizers

    • Export Sales SupervisorFull Time

      Jan 2021 - Dec 2023 -2 yrs, 11 months

      Egypt , Giza

      • Job Details:• I oversaw the daily operations of the department, ensuring smooth workflow and timely completion of tasks. • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. • Follow up the price offers until confirmation, then take every step in our process • Organize the order structure between departments • Create the daily work templates and support the team • Make the monthly reports requested from the manager • Check the regular surveys after shipments and customers services duties • Follow up the new inquiries as per the forecast of the customers • Handle sample requests as per customer needs • Follow up all the customer documentations with the logistics team • Finalize the payment term of our customers.

    • Senior Sales ExportFull Time

      Jan 2018 - Jan 2021 -3 yrs

      Egypt , Giza

      • Job Details:• Maintained thorough documentation of all export transactions, • Adhering strictly to relevant legal regulations and compliance requirements. • Optimized inventory levels by working closely with supply chain teams to ensure timely delivery of products. • Follow up the price offers until confirmation, then take every step in our process • Organize the order structure between departments • Create the daily work templates and support the team • Make the monthly reports requested from the manager • Check the regular surveys after shipments and customers services duties • Follow up the new inquiries as per the forecast of the customers • Handle sample requests as per customer needs • Follow up all the customer documentations with the logistics team • Finalize the payment term of our customers.

    • Export SpecialistFull Time

      Aug 2016 - Jan 2018 -1 yr, 5 months

      Egypt , Cairo

      • Job Details:▪ Counsel clients on matters like tariffs, insurance, and quotas. ▪ Categorize shipments according to a tariff coding system. customs agents to ease passage of shipments through customs. ▪ Counsel the clients how to reduce duties and taxes owed. ▪ Track the location of the shipment. ▪ Prepare goods for shipment, using the best, most economical ▪ Determine how much insurance to take out on the shipment

  • Customer service agentFull Time

    Orange

    Aug 2015 - Apr 2016 -8 months

    Egypt , Giza

    • Job Details:I am working as a customer service agent,i listen to the customer's problem and i try to solve it,i handle this customer in a good way trying to make him satisfied

    • Education

    • faculty of languages(Al Alsun) in italian language

      Ain Shams University (ASU)

      Jan 2011 - Jan 2015 - 4 yr

    • High School - Thanaweya Amma

      Nassif Tahoon secondary school

      Jan 2011 

    Achievements

    - I've red more than 100 book and novel - Pepsi tournament for schools champion - employee of the year at Orange Egypt

    Skills

    • Microsoft Office
    • Internet
    • SAP
    • GSM
    • Customer Service

    Languages

    • English

      Fluent

    • Italian

      Fluent

    Training & Certifications

    • English course

      Berlitz institute·2014
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