
Islam Ahmed Bekhit
Customer Care agent at Delivery Hero ( Talabat Account )
Imbaba, Giza, EgyptWork Experience
Customer Care agentFull Time
Delivery Hero ( Talabat Account )
Mar 2018 - Present -7 yrs, 3 months
- Job Details:my role is basically depends on following up orders which are placed by customers through Talabat App and solving any inconvenience issue related to the delay with the resturants in Gulf Area .
Customer service RepresentativeFull Time
National Bank of Egypt
Jan 2017 - Feb 2018 -1 yr, 1 month
Egypt , Cairo
- Job Details:My Position is specifically based on giving answers for all customers and non-customers queries about all the savings vessels which are provided by the bank .from the accounts or certificates or deposits and the value of the interest of each category of these vessels . in addition to blocking credit cards, payroll or debit cards in case of loss by the customer and submit a request for a replacement for these cards, besides activating some types of cards so that the customer can use them for the first time. As well as submitting a travel notification request to the client and sending it to the competent management of the bank so that the client can use all bank cards abroad without any restriction by the risk management of the bank.
Education
Bachelor's Degree in Mass communication
Cairo University (CU)Jan 2012 - Jan 2016 - 4 yr
High School - Thanaweya Amma
Future Youth secondaryJan 2012
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
ICDL International Certificate
2016English conversation course
Berlitz Center·2015