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Islam Ahmed Bekhit

Customer Care agent at Delivery Hero ( Talabat Account )

Imbaba, Giza, Egypt

Work Experience

  • Customer Service AgentFull Time

    Flyin

    Jan 2020 - Present -5 yrs, 5 months

    Egypt , Cairo

    • Customer Care agentFull Time

      Delivery Hero ( Talabat Account )

      Mar 2018 - Present -7 yrs, 3 months

      • Job Details:my role is basically depends on following up orders which are placed by customers through Talabat App and solving any inconvenience issue related to the delay with the resturants in Gulf Area .
    • Customer service RepresentativeFull Time

      National Bank of Egypt

      Jan 2017 - Feb 2018 -1 yr, 1 month

      Egypt , Cairo

      • Job Details:My Position is specifically based on giving answers for all customers and non-customers queries about all the savings vessels which are provided by the bank .from the accounts or certificates or deposits and the value of the interest of each category of these vessels . in addition to blocking credit cards, payroll or debit cards in case of loss by the customer and submit a request for a replacement for these cards, besides activating some types of cards so that the customer can use them for the first time. As well as submitting a travel notification request to the client and sending it to the competent management of the bank so that the client can use all bank cards abroad without any restriction by the risk management of the bank.
    • TranslatorFull Time

      Mubasher Info

      Jul 2016 - Dec 2016 -5 months

      Egypt , Giza

      • Education

        • Bachelor's Degree in Mass communication

          Cairo University (CU)

          Jan 2012 - Jan 2016 - 4 yr

        • High School - Thanaweya Amma

          Future Youth secondary

          Jan 2012 

        Skills

        • journalism
        • Customer Service

        Languages

        • Arabic

          Fluent
        • English

          Advanced

        Training & Certifications

        • ICDL International Certificate

          2016
        • English conversation course

          Berlitz Center·2015
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